On Aug. 16 water was continuously running out of the tap when I tried to turn off the water after showering. I had to turn off the main water valve in the house to stop the water running out.
I called Bernie & Sons Plumbing to have someone come to the house, but all their plumbers were busy that Friday afternoon. I told Sherrie that, in order for the 3 of us in our house to use any water through the weekend, I would greatly appreciate if she could put an URGENCY on my request. She called back shortly after to say that she had managed to get a plumber from Mr. Router, which occupies the space next to Bernie's business. When I asked the fee for labour, she said both companies charge a flat fee for labour & materials depending on the job done. Since I was in no position at that time to get any other plumber, I agreed to have Ryan from Mr. Router come within the half hour. Ryan showed me the standard flat rate for labour & material included & I wrongfully assumed it included the HST when I asked him. He replaced the single handle cartridge and was very polite & tidy in his work. Since any plumber I've used before usually charges a fee/hour & material plus HST, I still don't know if this flat fee quoted me was a fair price or not, since the labour & material were not separated in the quote. My problem was solved to my satisfaction. In looking on their website after, I noticed that Mr. Router does not stipulate that the flat fee they quote does not include taxes. Also, there was a $25 coupon off the job had I printed it before Ryan arrived. I phoned Sherrie back at Bernie's to thank her for the referral to Mr. Router & explained that on both Bernie's and Mr. Router's websites there was no mention of taxes included in their flat price quoted on their plumbing. I also mentioned that, as a first-time customer, I felt I should have been told there was a $25 reduction on the website at the time she booked Ryan to come. She spoke to Mr. Router and, without any hesitation, they agreed to refund me $25 and agreed that, in the future, the flat price quoted should mention that taxes are extra. In conclusion, I had a good experience with Mr. Router, but suggested that they should be clear in their advertising & flat fee quoted on arrival that HST is extra. I felt the price was somewhat high for the job, but have no means to compare it to a quote of labour$/hour + material. An all inclusive price without a breakout is new to me.