I contacted John to help me with Shower Valve issue. The shower faucet was leaking continuously and I knew it was time to change the washer. I had done this exercise before so I knew the routine. But the cartridge retainer shroud nut would not come off the old valve. I had tried opening with various pliers & tools. After working on it for a couple of days, I thought that the last ditch effort would be to replace the valve. I called John after going through Homestars reviews (though I have never dealt with him in past). He tried to accommodate me with an early appointment but suggested another idea to loosen the jammed nut. The very next day I was able to accomplish the mission and open the cartridge retainer shroud nut and replace the washer. The fix worked and I had to cancel the appointment with John. John was happy to know the outcome. I must say that I have never come across any trades person in my life who has provided good advice without being greedy for small visit. He was working for the best interest of his potential customer. I know I am going to John if any future plumbing needs arise. I am his lifelong customer now. Thorough professional with unmatched business ethics & integrity. All the best.
- Company Response
Thank you Manish for the time you have put into writing this great review. Sometimes we might have more time but some other, time might be of the essence, and we respect that. Thank you again.