Trying to get Kitec replaced in our new property and rang Bob for a quote after good referrals. After our call he said he would send the necessary documentation over shortly. A few days followed with no reply. Repeat this process for about a month – me calling every day and still getting the "I'm just doing it" line every time, yet never receiving the quote. No follow through with Bob, regardless of excuses, I can't trust a company with my house and my money if this is how they operate. FYI - I costed out all the elements myself with individual contractors and found it to be at least half the cost of using Kifix. (Plumber, engineer, drywaller) Try investigating that route if you need kitec replacement.

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I recently bought a townhouse that needed the kitec pipes to be replaced throughout the whole unit. After discussing the project with many plumbers who either did not do kitec repiping or lacked any responsiveness, I finally found Pavlo at Drain 1! He responded immediately and came to the house on a Saturday to scope out the work. Immediately upon meeting him, I was confident he knew what he was doing. Having had replaced kitec plumbing in a similar unit, he walked me through how the process worked, what I needed to do to get this done, referred me to an engineer and sent me an estimate – all on the same day. After all this we found out the plumbing is scheduled to be replaced by the property management company. Paul gave us a refund of our deposit quickly, and with no hassle. Very professional, highly recommend.

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Company Response

Thank you for your great feedback