Reviews

6/10

After having reached JP (the service manager) by phone to explain the issue with my door I also emailed some pictures and explained that my automatic door opener trolley assembly was also damaged and needed replacing. After a few scheduling conflicts a Dodds technician managed to come over and fix the cause of my door opening problem (physical door issue) with but did not bring a new trolley assembly (so I still couldn't really use my door opener although I could still manually open my door). The technician eventually came back for a 2nd visit and replaced the trolley assembly. The technician spent a total of about 1 hour (max) over these 2 visits yet I was charged for 2 hours of service time. I was also charged what appeared to be 5-10x the retail cost of the trolley assembly. When I asked for these charges to be reconsidered all I got was dead air. This unfortunate service experience was a major consideration for me NOT to use Dodds when I shopped for (and acquired) an new garage door.

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Company Response

We are very happy that you are until and running and are sorry that feel as though you were overcharged. We try very hard to run efficiently and keep costs low for our customers but travel time, inventory and Labour are expensive! We appreciate you giving us the opportunity to provide you service.

10/10

Matt (sales) and Ryan (installer) were a great pleasure to work with. Matt used Google Maps street view to see what we currently had installed and made his recommendations for a replacement accordingly before actually coming out for measurements and colour matching. After a few email exchanges to answer my questions and refine options we confirmed the door to be installed to replace an old wooden door that seemed to be original to the house. Ryan obviously loves what he does installing doors as he showed up in quite the cheerful mood and got the job done quickly and neatly.

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Company Response

Hi Marc,

Thanks for the great review! We appreciate your support, and thank you for taking the time to write this for us. Ryan is truly a pro and we are lucky to have him on our team!

We are glad to hear you are happy with your new Richards Wilcox door. The finished product looks great!

All the best!!

Matt, Ryan and the Scarboro Garage Doors Team

9/10

I quite enjoyed dealing with Pilkey, even though we had some miscommunication at the beginning (about coming out to give me a quote), and they had to come out 3 times to get the installation done. I was doubtful the shower wouldn't leak given my experience with similar glass-panel showers in hotels, but here we are 3 months later and all is well (no leakage)...so all is good. Good work (finally) and good people to deal with.

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10/10

I knew when Corey came by to do the estimate that he was a person I wanted to do business with. He explained the work HE would do as the installer of the insulation and that pretty much left me confident I was going to get a good job done. When he and Jamie came in to do the work they were very respectful of the house, making sure they didn't track in or cause any more mess than they had to. At the end of the job they happily cleaned up with a vacuum and were on their way...excellent job!

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