Absolutely horrible customer service! I am not one to write a negative review, however my experience with Pilkey Glass was so awful that I feel others should be warned. We took a piece of beveled glass from my grandmother's china hutch cabinet door from Italy as a template to cut a similar size. The piece of glass was not only expensive but also something that was very important to my family. Pilkeys apparently lost or threw out the piece of glass and could not re-create it. When I politely asked for some type of compensation, the employee told me he "did not have patience for this"! I was absolutely shocked to hear that HE did not have patience to help me after they had discarded a very expensive and important item of ours! If anything I should not have patience for them losing our glass door! The employee was awful, rude and did not even offer any apologies. As someone that works in customer service I was completely mortified at their response and lack of sympathy. I will never be returning here ever again and I advise everyone to beware of this terrible company!