Reliance Home Comfort

We have owned this home for 5 years, and upon purchase, found out that the furnace was approx. 18 yrs old. We have been looking at options for the last couple of years, but didn't really know how to go about it. I knew the cost of replacing both furnace and air conditioning is significant, but was unaware of the payment options available. Dean Timpany of Reliance Home Comfort was very helpful. He gave me a very informative presentation on the options available to me, and set my mind at ease regarding the financing of the project. I was very pleased with the final offer he presented. Overall, it was an excellent experience, and would highly recommend Dean Timpany to anyone looking at replacing their old furnace.

Just recently I had gotten my hot water tank replaced and the initial service that was completed on it had caused me some issues. The first technician had done a fairly good job at replacing the tank but he failed to solder the copper piping accurately and the next morning there was water everywhere in the small room. This morning I had another technician by the name of Gurmeet Singh #2473 arrive at my home first thing in the morning and he was very kind and understanding of the situation i was facing and had apologized for the inconvenience we were facing on behalf of Reliance Home Comfort. He engaged with me in very great conversations and before he began his work he explained to me about the process he will undertake. After he was completed with the job he explained once again as to where the leak was coming from and how he had repaired it. He did an excellent job and I am very well pleased and satisfied with his work and attitude towards me. I would recommend to other Reliance Home Comfort customers that if you call for repairs or services to ask for Gurmeet Singh #2473 and believe me you will be as impressed as i was.

Being a frist time home owner i had no idea about heating and cooling what so ever and but yet my bad luck keep coming up. My furnace would not work so was told about renting a furnace from reliance they sent out this wonderful person to talk to us about things and how it all work she made us feel so confortable and help us understand the big technical terms of what we were looken at . To have someone come to your home and walk u threw all steps needed and make arrangements to have some one there as soon as possible was wonderful. I would recommend Loanna Moreton From Belleville ontario to go into anyones home to to talk to u about your needs.

Norman Wong did a great job of explaining the different products available. We felt confident in making the decision to purchase the new furnace especially with winter right around the corner. The installers were very professional and clean up afterwards.

We rent our water heater from Reliance, and the old unit had sprung a leak. We called Reliance a couple of days ago and they sent Andrew ID: 2407 for initial investigation. During the investigation, it was found that the unit was rusting on the inside and Andrew had recommended the unit be replaced. The unit arrived today and Andrew was the tech who ended up with our service ticket again. Andrew along with the assistance of his co-worker Wes ID:2491 drained and removed the old unit and later replaced with a new 50gal Rheem. Still too early to comment on the new unit, but I would like to Thank Andrew ID: 2407 for the initial assessment of issue, and later resolution of issue with the assistance of Wes ID: 2491.

Thanks so much to PHIL LATOUR employee number 7546. His service was excellent. Very friendly, placed covers over his shoes. Took the time to talk about how we can better maintain our service, and did a wonderful job cleaning the furnace to make it run better. He was such a big help to us.

I had a gas leak from the water heater in the morning. The serviceman Wes (#2491) came at around 2p.m.. After the assessment, Wes decided to replace a new one for us immediately. The service was efficient and in good quality. Truly appreciate it!

I inquired online about an in home consultation and was given an appointment very quickly. When the adviser came out he was knowlegable and professional. He advised us of our choices and his recomendations. When we decided an appointment was made for 2 days later. We were very impressed with the quality and efficiency of everyone involved. Great job Reliance

The plastic drain valve on our rented Reliance water heater snapped off causing water to flood our utility room in the basement. We had to cut-off the water which left us without hot water for the remainder of the night and unable to give the kids baths.
Fortunately, a Reliance Service Tech was in the neighborhood. I flagged him down and he immediately scheduled a service call. Angelo (ID# 1806) went above and beyond to service our unit and get the hot water running again in our house. Can't thank Angelo and the service team at Reliance enough !!!!!

As a rental customer I feel completely ripped off and dissatisfied with Reliance. I rented a Quietside Tankless water heater from your company, it has broken down twice in 2 years and I've lost hot water as a result. I called Reliance, had a service technician from Encore come out and tell me that it would need to be replaced due to a faulty water sensor. He could not order a new part because the unit is now discontinued so I was told I had to replace the entire unit. I was told it would cost over $1000 to replace because of the home infrastructure and the fact that I had 25ft of ABS piping running through my garage. It was replaced with a Rinnai over 2 weeks later, they changed 5ft of the piping and still charged the same amount. About a week later, I had to get another repair tech to come by because it was improperly installed and the new unit was leaking everywhere. What are the benefits of being a rental customer again? When this new Rinnai system breaks down in another 2 years and I find out the unit is discontinued, will I have to go through this process again? As a renter, all of these charges should be covered. Why are you penalizing your customers for renting bad products you chose to represent, and why do you give your customers the false sense of "comfort" that our equipment will be repaired if it breaks?