We rent our water heater from Reliance, and the old unit had sprung a leak. We called Reliance a couple of days ago and they sent Andrew ID: 2407 for initial investigation. During the investigation, it was found that the unit was rusting on the inside and Andrew had recommended the unit be replaced. The unit arrived today and Andrew was the tech who ended up with our service ticket again. Andrew along with the assistance of his co-worker Wes ID:2491 drained and removed the old unit and later replaced with a new 50gal Rheem. Still too early to comment on the new unit, but I would like to Thank Andrew ID: 2407 for the initial assessment of issue, and later resolution of issue with the assistance of Wes ID: 2491.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Need more stringent control of your sub contractors.
- Any advice to offer fellow homeowners facing a similar project?
- Gather as much information before you purchase a product
- Company Response
Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait