Reliance Home Comfort

I realized that my water heater is not working properly since this morning. Then I called Reliance and they sent over Wesley, who fixed the problem right away and he did wonderful job.

The technician Rock C. arrived on time, was very friendly, explained the problem and what he was going to do, then took the time to walk me through the bill when he was finished. Great job!

I woke up this morning to a cold shower I noticed my hot water tank light was flashing I called reliance and they sent over West number 2491 to look at my water tank he let me know that because I just painted my floors a sensor was going off you show me how to clear this answer and solved all my problems Thank You reliance

Randy was very polite and friendly. He diagnosed the problem ASAP and was also very knowledgeable in other products, services and warranties. Happily, there was no fee because we have furnace insurance :)

Very pleased with the service I received from Reliance technician Adam W. He arrived on time, worked quickly, and was so very nice! He even went above and beyond by answering some of my non-service related question, teaching me a few things about my thermostat and even changing the filter for me. Job well done - Thanks so much Adam :)

We recently had our furnace repaired by Joe D'Onofrio from Reliance Home Comfort. Joe was very curteous and professional. He knew what the issue was (ignitor breakedown) immediately and explained the issue upfront and what needed to be done.

Luckily for us he had an new spare ignitor that he was able to put in and our furnace was back on in no time.

I will gladly call/recommend Reliance/Joe for any future HVAC needs.

Brendan Murray was hands down the best representative I could have possibly dealt with. I spent a lot of time researching various companies & Reliance was hands down the best. So professional and efficient. Install Tech (Mike) was so informative and helpful. Thanks again!!

I have a rental water heater from Reliance and it broke down last night. I called Reliance and technician named Mehul #2469 was here within 2 hours. He replaced the control and also did maintenance. He also suggested to enroll in no contract maintenance plan for furnace once my current contract expires in june. Very professional service from tech Mehul and Reliance.

Reliance's contractor sub'd to a sub who sub'd to someone else. Then they accused me of taking their old water heater (?), caused me $500 of inconvenience bills from my tenant, .. and all because THEIR old unit failed and all I I wanted to do was have them replace it. The old gas unit had to be replaced with an electric one they said ... but whoever came in, did not cap the gas, charged my tenant for 'extra work' (while having him help him up the stairs with the old unit) and then Union Gas would not turn the gas back on for the furnace (thankfully, it was summer, but it took 4 months to fix so I was very worried I'd be non-compliant with providing heat for my tenant in Sept!). Reliance claimed 'their' contractor had not removed the unit - I guess their contractor did not want to admit he had sub'd to a sub (who I eventually found, spoke to and who confessed he HAD been there but wasn't supposed to be). Reliance kept sending electric (vs. gas) contractors to fix the problem as their records showed it as an electic unit - they DID NOT LISTEN to me over & over & over again - and my tenant kept charging ME for missing work to let them in). I demanded to be cc'd on emails and watched them send work orders to TORONTO contractors where I'm located (vs. THORNBURY contractors where the unit was located). All the while every time I called - over 4 months (!!) to get this resolved, I had to re-tell my situation to a different person for minimum 20 min. on the phone. Reliance hung up on me at one point when, after my 27th call (yes, 27 calls folks and I still wasn't done!) I was 'irate' and yelling. Honestly, I am the most meak, mild person but I have never felt so trapped and frustrated by a company and I was actually in tears. I have sold the house and advised the new owner to GET OUT of doing business with Reliance, whatever it costs. I advise everyone to run from Reliance. Now.