Reliance Home Comfort

I purchase the monthly furnace plan from Reliance and I had my annual furnace maintenance today. Frank and Rob came early and completed the service quickly and efficiently. They took the time to explain to me the settings for my humidifier and also taught me how to maintain my HVAC system. They were fantastic and I would highly recommend them.

Our hot water tank sprung a leak Sunday afternoon, called Reliance and they sent a technician out Monday. Matt was our technician employee #1920. He was very efficient,wore covers over his outdoor boots, covered our stairs with a red carpet as to not damage our carpet. Was done in less than an hour. Thank you Matt for a job well done. Would recommend him anytime, nice to have hot water again. Our tank was 20 years old.

Robert (#1191019) called to confirm the appointment, was punctual, performed the maintenance check and determined that our Honeywell thermostat was (1) not wired correctly and (2) programmed for an air furnace and not a boiler. We looked online for a manual and he made the proper adjustments. He even gave me some tips for safely installing auto bleed valves on my cast iron rads.

I booked an appointment with Reliance to discuss options with regards to replacing a 20-yeard-old furnace and air conditioning system. The furnace had survived this brutal winter but I had doubts that it would make it through another and did not want to go into a snap decision should a major problem occur next winter.
The salesman, Dave Masters, came by and we spent a significant amount of time going over requirements, why I was looking to replace the system, and pricing options. I was very pleased with the options available and Dave's explanations of the newer capabilities of the new furnaces and air conditioners.
We decided to go with a full system replacement which included a new air filter and humidifier. We decided to rent the system as when I looked at cost avoidance scenarios, the actual cost of the system itself is quite reasonable,
The installers came in the next week and were thorough in the new installation, cleanup, and removal of the old gear. The system was tested and all was working as expected. I am very pleased with the sound level for the AC.
I would recommend Reliance to anyone who is looking to replace a furnace or AC. I will choose Reliance when I decide to replace my hot water heater.

Ringo Lau came to service our HWT today. I was impressed when he automatically wore special booties that covered his outdoor shoes and kept the work area in a clean state. He cleaned the motor to ease the noise and explain things along the way. He definitely went above and beyond. I will surely ask for Ringo personally for all of my future service calls!

We recently had an air conditioner installed and the installers were very neat and efficient..they worked very neatly and left the area they were in the same as they found it!

Phil Latour (Team Member #950) completed the work. He was:
1) On time
2) Extremely helpful
3) Respected my home
4) Took pride in his work
Would highly recommend the service - excellent experience!

Dylan and Bill Spence were pleasant to have work in our home. They were both very professional, friendly, extremely helpful and patient. They cleaned up everything and you wouldn't have known there was even work done. We recommended them to do the work at another family member's home. Would recommend them again.

Reliance Home Comfort Sales representative Michael MacDonald called to confirm on Feb 9th in the morning that the Canadian model P96VA0602317MSA is indeed the same as the American model R96VA0602317MSA after our furnace purchase on Feb 8th. I really appreciated he took the time to follow up with the client.

The furnace Rheem was scheduled for installation on Feb 11th from 8:30am to 12:30pm by the subcontractor Seasonal Home Comfort (Technician: Mike Sugrim & his brother). The furnace is running fine so far, and I am very happy with the service provided even with an extra water pump being installed and extra cost. The new furnace seems to be a bit quiet than my previous one when it is at slow speed.

Kamila from the Reliance was very helpful for submitting the Furnace Incentive program online for me, and promptly to call back and advise for the information details.

Reliance Home Comfort has done an excellent job to satisfy the client.

We would like to thank to Michael Hughes for looking after changing our water heater to thankless. We appreciate his great service and looking forward to excellent service in the future. Peter and Erika