Reliance Home Comfort

I had a leak in the water tank and I was booked for an appointment between 4-8 PM. Gurmeet , a reliance service technician came at 5 PM well within time frame. He diagnosed the issue well and fixed the leaked in a very professional way. He has a very pleasing personality and well informed. I would recommend him for the service calls to others.

My A/C stopped working at a property. and called Reliance - Mike Zevallos service tech came. He was prompt on time when he said he would arrive. He was amazingly polite/professional. I asked him questions and he explained everything he was doing which gave me confidence and trust in his work.
It took less than an hour to fix and went out of his way to ensure i was satisfied with the work that was done.
It is very rare that you get exceptional customer service from a technical service who showed that he really cared about what he was doing.
I would recommend using Reliance to anyone who has a furnace or A/C - basically i would recomment to everyone reading this review.

Called because I was having problems with my hot water tank, the technician came the next day as scheduled and made the appropriate repairs necessary and I was up and running in an hour, great service, friendly people.
I'm happy with their service.

Great experience with all the Reliance team - especially Jayson Newton, They were able to overcome in some installation obstacles to allow the tank less water heater to fit a very cramped space. My wife is much happier with the revamped new set up.

I purchased an AC unit from Reliance two years ago. This week it would not start up. I called for service, they scheduled it for the next day!. Today John a service tech showed up - he was great. He spent a lot of time diagnosing the problem properly and then solving it. He was very thorough - and extremely nice to deal with. His supervisor was along for the ride and was equally pleasant. Best of all, the entire call was free due to the warranty (which goes to 2021!). Overall great experience.

My rental water tank had rust in the water. Wes arrived and had one look at the water, and an hour later, had replaced the tank. Very efficient and friendly!

Naresh (Paul) was great with helping me understand what was wrong. He was quick and efficient and we are so happy the AC is on. Really appreciate his service.
Thank you.

Danny - #2701 came to assess our isue with our Air conditioning Unit and he was one of the most friendly, knowledgeable and courteous service people i have ever dealt with. He took the time to explain everything. AWESOME

I called Reliance about my water heater tank about no hot water, the technician Wes should up the next morning within 24 hours. He knows about the stuuf and nice too, i will sure stay with the company.

Was shopping around for a central a/c unit for our new construction in Caledon.

Booked a quote from Reliance since they had a free $25 visa card offer if you got a quote - so .. why not?

Darius C from Reliance responded really quickly to my quote request and came by after hours to provide details. I was happy with his service but the price was skyhigh (over $1000 higher than average/good companies and $2000 over the fly by night companies) so I passed.

Shopped around some more and found a quote for $1200 cheaper for the same a/c from a reputable, quality install company. I let Darius know of the quote I received and he actually gave me a price match and provided a better product!

Big difference was that Reliance offered 10 years parts/labour with a few different guarantees while most companies barely offered 2 years labour / 10 parts. Darius came very late after hours to accommodate our timing and was very friendly and helpful.

The install itself was a bit off but they got the job done in the end. The install was to be for a "half day install" early morning appointment from 7-11, however by 11AM no one had shown up and I hadn't received any call. So I called Reliance and they said that the installers were running late but would arrive soon. It would have been helpful to have let me know that themselves without having me call and wait for 4+ hours.

Installers arrived at 12 and started working. What was to be a half day 3-4 install ended up taking them over 7 hours. They were doing the install from 12-7 before they finally finished. So a half day early morning turned out to be a full day and after dinner time install.

At the end of the day, the A/C is installed and is working well. Only problem I note is that the a/c unit was installed on a slight angle/crooked on the brackets.