Was shopping around for a central a/c unit for our new construction in Caledon. Booked a quote from Reliance since they had a free $25 visa card offer if you got a quote - so .. why not? Darius C from Reliance responded really quickly to my quote request and came by after hours to provide details. I was happy with his service but the price was skyhigh (over $1000 higher than average/good companies and $2000 over the fly by night companies) so I passed. Shopped around some more and found a quote for $1200 cheaper for the same a/c from a reputable, quality install company. I let Darius know of the quote I received and he actually gave me a price match and provided a better product! Big difference was that Reliance offered 10 years parts/labour with a few different guarantees while most companies barely offered 2 years labour / 10 parts. Darius came very late after hours to accommodate our timing and was very friendly and helpful. The install itself was a bit off but they got the job done in the end. The install was to be for a "half day install" early morning appointment from 7-11, however by 11AM no one had shown up and I hadn't received any call. So I called Reliance and they said that the installers were running late but would arrive soon. It would have been helpful to have let me know that themselves without having me call and wait for 4+ hours. Installers arrived at 12 and started working. What was to be a half day 3-4 install ended up taking them over 7 hours. They were doing the install from 12-7 before they finally finished. So a half day early morning turned out to be a full day and after dinner time install. At the end of the day, the A/C is installed and is working well. Only problem I note is that the a/c unit was installed on a slight angle/crooked on the brackets.
- Company Response
This is extremely valuable feedback Roop. Thanks for taking the time to share your experience with Reliance Home Comfort. We appreciate your business. ~ Rich