Reliance Home Comfort

Exceptional, professional, courteous service right from the start with Beth McLellan in sales, to dedicated and hard working technicians Wes R and BIll W.The Reliance teams are exceptional professionals, and we couldn’t be happier with the services and products they delivered and installed.
Thank you, Beth, for making what seemed to be an impossible task completely possible. Your professionalism and courteous demeanor won our confidence, and we look forward to doing continued business with Reliance . Rest assured that we will be recommending you, and Reliance products and services to all who ask.

OUSTANDING SERVICE - Barry Greer 1691of Kingston did an excellent job at fixing the problem with my air conditioning. In the process he discovered why my HRV Venmar was not working at all. Provided tips and tutorial on setting AC and HRV thermostat to get better usage, showed me how to remove and clean the HRV filters. He recommended that I replace the 17 year old water heater along with outdated black PVC pipes to newer white abs pipes. He was extremely thorough, knowledgeable, polite and professional. A very good experience!

Jason Rowe (289-880-9622) provided excellent customer service - he's very knowledgeable and personable. After examining our home and explaining the benefits of a tankless hot water system, we decided to book our installation for next week. Looking forward to referring Jason to family and friends.

I was searching for the best air conditioner service . Jason Rowe visited my home and gave me options. I appreciate his professional ethics and value his advice. I have decided to rent the air conditioner through Reliance as it is hassle free and I don't have worry about sundry costs. I highly recommend Jason Rowe.

My water heater broke down about a month ago. I was getting no water pressure and no hot water. A Reliance service was placed and a representative came out the next day my call had been placed. The water heater was serviced by Othmane Kanouni. He was extremely knowledgeable and in about a 1/2 hr we had hot water and water pressure again. He knew exactly what to do to fix the problem and had a great personality. I would definitely recommend him for any future repairs.

I wanted to tell you how great your service rep was, her name is Caitlin Forrest. She was thorough and explained it to us in easy terms. She knows her stuff. We were very impressed at her knowledge and down to earth attitude. A very good experience. Our installation is today June 4th and we feel confident that all will go well. Mari-Ann Melville

After three weeks of a leaking water heater and 3 service calls by the same two guys, my heater was replaced. The two men, Jason Mitruk and Jonathan Cain were awesome...very professional, polite and really knowledgeable. They got the job done with little mess,my house was kept clean. Good job boys.....Reliance should be glad to have you on their team.

We have had the Protection Maintenance plan for several years. In March 2014 Reliance offered a Nest thermostat with a 3 year contract for the plan. I was told that we could get one but had to sign for the contract. The nest was sent in May. The maintenance service was scheduled for Jun 2nd. No one showed up until we called and the service person refused to
install it. He also told us that it wasn't "proven". I called Nest and they don't install? I called Reliance and told that it would cost $89 to install!!!!! The marketing of the plan and the Nest thermostat has been a negative in our experience with Reliance. We are not installing the Nest and thanks to the great marketing I have been taken advantage of with locked in 3 year contract at a higher monthly rate. I am not happy!
Thursday June 5th 2014 My issue has been resolved promptly. I appreciate the emails and phone calls and my thanks go out to Mat for his quick resolution of my concerns. As I stated previously ,we have had the Protection Plan for years and have never had a problem. Thank you to those at Reliance for listening to our issues. LJP

Just had a new Furnace and Air installed today tue june 3 my installers Chris and Kary showed up on time completed the job when they said,then show my wife and I how to work the thermostate.They really clean workers and seem to know their stuff This is not the first time that we have used reliance products and it won,t be our last.Thanks Chris Kary Shawn,and Bill for all your help.Steve and Diane.

The contractor Naresh (Paul) Chattarpaul employee #1690 did an excellent job in fixing the problem and he explained all the work he did and gave me a tutorial on maintenance of the units.