Reliance Home Comfort

I’ve had a furnace and air conditioner annual maintenance today. I’m with Reliance over 3 years already, and I would like to say this is the best service experience that I have ever had. Technician Heqiang Zhang (Danny) #2701 from Reliance, he is professional, knowledgeable, patient, attention to detail, friendly and on time. He not only answered all my questions regarding my furnace and AC, but also gave me advices how to maintain them. He explained every step he did and what the impact will be if not get this done. He also shared some cases he did before with me. It gave me a feeling that he is very knowledgeable and experienced technician. He also took extra time to inspect all other equipment around the furnace and cleaned my AC. He was the FIRST person to do that. It makes me feel that he is not only a service technician is more like a friend. I’m glad Reliance has such good technician who really cares about his customer. It was a pleasure to have him in our home. Again, what a great service! I would highly recommend Heqiang (Danny) to anybody looking for outstanding service! Of course, I would like him to do the maintenance in the future.

Rob and Norm installed a new air conditioner at my place of residence. They were extremely friendly and professional. They took time to explain what they were doing, and went above and beyond to make sure that everything was done properly. I truly believe they took the same care with my A/C as they would have with their own. Thanks again.

I contacted Reliance for an in home quote for AC for our new home build. I picked three to get quotes from, and Reliance was the only one to make it out to the appointment. I chased numbers out of two more but I was far happier with the offering from Reliance, and Hamid was helpful through the appointment.

The install crew was great! Air Eng Group Inc did the install (Jalal was the installer), and were on time, put down some of the cleanest mats that I have see to protect the floors and swept up the basement when thy were done.

All around, I was very happy with the service and I would definitely recommend.

I had amazing service provided by Robert Maclean, he gave me much needed information/advice on how to care for my furnace, and provided me with excellent/outstanding customer service by making sure the problem was fixed and offering solutions/parts in a timely manner. The customer service was 100%. The service person was punctual, worked quickly and efficiently and provided excellent quality work. Rob Maclean was beyond helpful and provided me with outstanding customer service on his visit from beginning to end. Thank you Reliance.

I had contacted Reliance for an in home quote for a new furnace and AC. Right from the start I felt that Reliance was very helpful and accommodating in terms of scheduling the appointment around my schedule.

In terms of the actual appointment I must say I received top notch service. Before the consultation I had no idea about furnaces or air conditioners but after my consultation I had a better good understanding and I felt more comfortable as a consumer. A majority of this had to do with Matt, the advisor they sent me from Reliance. Matt took his time to inspect my current system and identified all the hazardous problems. He helped figure out what was the most appropriate system we should have in our home that was within our budget. Our appointment took longer than the standard hour but Matt was very detailed in terms helping us figure out the configuration for where to set up the system and what options we had. After the appointment I had a few questions and I got a response almost instantly from Matt, it was as easy as sending a text message.

As a side note I went to other companies to get an estimate afterwards and I can honestly say there was a 180 in terms of service. During my appointment with Matt at no point did he pick up a call (even though his phone was vibrating). It might appear to be a little thing but in my point of view it's little things like that that makes you feel more than a customer. Matt had told me during the consultation that a big part component of this company is to build a relationship/ rapport with their customers. And I can definitely tell from the service I received.

Overall my impression from Reliance is very positive. I found that their advisors were very personable and have a ton of experience. The best part is that they are able to share their expertise and are able to provide personal testimony about their products . I would highly recommend them to anybody looking for outstanding service!

Matt was very efficient, worked neatly , and professional. He was patient with questions and very informative. Would definitely want him to return for any service work. He wasted no time completing the work.

I went with Reliance for this project because their price was competitive with others who bid for this job. My previous experience with service from Reliance has always been positive and everything was done to my complete satisfaction. For this job I requested a Reliance installation crew and got Josh and Alex, team #1147. They were extremely good, took care in what they were doing, answered completely all my questions and cleaned everything up before they left. Not only would I recommend Reliance for HVAC needs, but try to get these two installers to do your work
John

I would like to comment on the excellent, professional service I received today from Allen, Otto, Phil, were extremely professional and courteous and kept us informed with their progress. I would be happy to recommend them to all.

I would like to take this time to honor chris b #907 for such an amazing work performance.............he was one of the most friendliest, sincere, helpful and funny worker we have ever had in our house.........chris was thoroughly dedicated to fixing the problem and stayed until he was sure every single part was working correctly..............such an amazing employee!!

Great service by Saleem Malik. He showed up on time as was expected. Saleem was very informative, knew what he was doing, and got the job done in little time.