Anna Q from Brampton

I had contacted Reliance for an in home quote for a new furnace and AC. Right from the start I felt that Reliance was very helpful and accommodating in terms of scheduling the appointment around my schedule. In terms of the actual appointment I must say I received top notch service. Before the consultation I had no idea about furnaces or air conditioners but after my consultation I had a better good understanding and I felt more comfortable as a consumer. A majority of this had to do with Matt, the advisor they sent me from Reliance. Matt took his time to inspect my current system and identified all the hazardous problems. He helped figure out what was the most appropriate system we should have in our home that was within our budget. Our appointment took longer than the standard hour but Matt was very detailed in terms helping us figure out the configuration for where to set up the system and what options we had. After the appointment I had a few questions and I got a response almost instantly from Matt, it was as easy as sending a text message. As a side note I went to other companies to get an estimate afterwards and I can honestly say there was a 180 in terms of service. During my appointment with Matt at no point did he pick up a call (even though his phone was vibrating). It might appear to be a little thing but in my point of view it's little things like that that makes you feel more than a customer. Matt had told me during the consultation that a big part component of this company is to build a relationship/ rapport with their customers. And I can definitely tell from the service I received. Overall my impression from Reliance is very positive. I found that their advisors were very personable and have a ton of experience. The best part is that they are able to share their expertise and are able to provide personal testimony about their products . I would highly recommend them to anybody looking for outstanding service!