Reliance Home Comfort

The person who did our service was Matt. He was on time. He was very pleasant. He took the time to explain what needed fixed and why. We were very pleased with the service.

HORRIBLE first experience. Appointment schedled for July 26 8 - 1. Confirmation call came shortly before 10, I reached the phone just as the call went to voice mail. I called Reliance immediately stating I was waiting but had missed the call. Representative calls the contrator and indicates he is now out of the area (not possible). Rep states he can do nothing but rebook the call. I have to all back after 10 to speak to a supervisor. I call back shortly after ten another representative states she will have a different contractor arrive between 8 - 1. 1:30 no one has arrived. I call Reliance (3rd cal) and am told contractor is running late will be there by 6pm!!! I cancel the call and ask to speak to a superviosr. Supervisor calls me within the hour. Supervisor does NOTHING except rebook the call for the next day. My experience was unprofessional, unreliable and unacceptable!

Matthew P. is very professional and knowledgeable upon reviewing the water heater inquiries. His solution is perfect and very elaborate to the point that allows me to prepare for the work that needs to be done.

Thanks Matthew!

Called Reliance for Furnace A/C issues.
Adam Walker attended the call. he was amazing . Identified the issue and had placed an order for a coil and come the next day once the coil is arrived and completed the installation. Adam was sincere in followup to complete the work in time. I am very satisfied with dam and Reliance in solving the issue.

The install crew from CJW Heating (Rob, Norm, Chris) was simply awesome. Extremely helpful, courteous and nice. Got the entire installation done on time and with no issues. Answered questions from my mom throughout the process and listened to her concerns. Top-notch work and team. Now waiting for the gas meter to be installed and the final hook-up.

Our air conditioner was not working. It took 3 weeks for Reliance to repair it. We had 3 service calls and the unit was still broken. The third contractor that came told us the compressor had blown and told us we needed a new one. We then waited another eight days and still no repair was carried out. then a service man named bob came and he got things moving. A Compressor was at last ordered for us and sent to our house. It was installed the next day by a wonderful Reliance man named Michael N BEA1681. He was polite, helpful and extremely careful to make sure everything was working order and also picked up on a mistake in the installation of the furnace fresh air intake pipe. We lived through some very hot days in those three weeks, we have 9 children, myself, my husband and my mother all living in this house and really need our A.C, Furnace and water heater working well and don't want to be without any of it for three weeks at a time. I am hoping this was an unfortunate series of events and not the usual service we can expect from Reliance.

My water heater broke down this morning, and on the way to Church I called the reliance home maintenance service, and a few seconds later they have sent me their confirmation number of the service I was requiring. Mr. Philip Consiglo came at our place at noon, but we didn't come home after 1:30 PM, he came back at my place at around 2:30 PM and 30 minutes later, our hot water is back. Philip is very courteous and professional, great and efficient service. Thank You.

Nick B. the technician came to inspect water heater. It was leaking. Within in minutes he advised me that it needed to be replaced at no cost to me since I have protection plan. Shortly after new water heater arrived and was installed. This was done very quickly and neatly. Great service and very fast.

Our Water Heater broke down. Jason Mitruk called to say he was on his way. Asked me to describe situation, any lights on unit etc. Given the information said i know what the problem is, should be a quick fix. Was in and out in about 30 mins leaving a very happy family with hot water again.