Our air conditioner was not working. It took 3 weeks for Reliance to repair it. We had 3 service calls and the unit was still broken. The third contractor that came told us the compressor had blown and told us we needed a new one. We then waited another eight days and still no repair was carried out. then a service man named bob came and he got things moving. A Compressor was at last ordered for us and sent to our house. It was installed the next day by a wonderful Reliance man named Michael N BEA1681. He was polite, helpful and extremely careful to make sure everything was working order and also picked up on a mistake in the installation of the furnace fresh air intake pipe. We lived through some very hot days in those three weeks, we have 9 children, myself, my husband and my mother all living in this house and really need our A.C, Furnace and water heater working well and don't want to be without any of it for three weeks at a time. I am hoping this was an unfortunate series of events and not the usual service we can expect from Reliance.
- Approximate cost of services:
- $1,100.00
- Company Response
I'm sorry to hear about this experience and would like to investigate further. Please contact me at rmassingham@reliancecomfort.com with more information and I will have this reviewed. Thanks for sharing this feedback. ~ Rich