I had a water heater from National. After acquisition of National by Reliance it came under Reliance. My water heater is old and inefficient. After calling to Reliance Customer Service they didn't show any intention of changing the water heater but I was told that my contract is over and I am paying for the maintenance service.
Another service provider quoted less monthly payment and promised to change with brand new efficient water heater.
When I changed my water heater from another provider and returned the old water heater, Reliance is asking $400 plus tax that is $465 towards the contract!!
After calling Reliance their 'specialist' Ms. Ying came out saying that my contract is for 'THE LIFE OF THE WATER HEATER'. It is very tricky and I caution everyone to be careful dealing with such contract condition.
'Business is very competitive now'
- Approximate cost of services:
- $465.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Renold, I am so sorry for this experience. We would have to abide by the terms and conditions on your National Home Services contract. If you have any questions please don't hesitate to contact me pkirby@reliancecomfort.com
Thank you,
Penny