Reliance Home Comfort

Last week I booked Reliance to service our rented water heater on their website. Received an e-mail confirming the appointment between 2-5pm. Waited around until 6pm and no contractor showed up.

When I called Reliance service they couldn't get a hold of the contractor but told me they left a message and would call me back with a revised ETA. No callback, no service. I called Reliance 2 more times that night with no luck. They even promised me they'd get a manager to call me, but I didn't hear from them that night.

The following day I called Reliance service for the fourth time and was able to book the service call again. I also asked them to have a manager call me to explain what happened the first time and how they planned to compensate us for the time we wasted waiting around for them and for going without hot water for an extra couple of days. The water heater eventually got fixed, but we're still waiting for a call back on the unbelievably awful service we received from Reliance.

Based on this experience, I wouldn't recommend Reliance and will be buying a water heater to be rid of them for good! We also have a monthly service contract on our A/C and Furnace that we'll be cancelling right away.