Reliance Home Comfort

Moved to London after 2.5 years in St Thomas ON. I've had Water Heater rental for about 15 years with Reliance and their Heating/Cooling Repair & Maintenance for probably 10 years. I called them to let them know I was moving several weeks before the event. 2 days after getting in to our "new" home the humidex was around 43 degrees and the A/C stopped working. I called Reliance only to be told that I would have to wait 3 weeks for the "new" contract to kick in or I could pay full price for the job and they would send someone over straight away. Not Impressed at all... after 10 years of paying monthlies I'm suddenly left without coverage for 3 weeks!!! No-one told me about this 3 weeks "grace period" so, guess what, I'm going with another company.