Coldest day of the season (Feb 13, 2015) and the funace decides to not work as it should. Thermostat set to 22 degrees, won't go over 19 degrees while it shows heat on, no heat is in fact coming out.
I called Reliance Home Comfort around 4:50 PM and was delighted to hear that a service person would be able to come by before 8 PM the same night!!! That was unheard of, especially when it was so cold outside.
The service person called and said he will be over in 25 minutes and showed up at my door at 5:54 PM... 1 HOUR FROM WHEN I CALLED!! I felt like give him a hug but just stuck to thanking him for showing up within an hour.
He took his time and kept explaining me what he was doing. I had my valve replaced just in October and had a feeling it won't be the same problem again and was hoping it was nothing big. The furnace is only 12 years old so I didn't really think there was a chance that it would be condemned.
Anyway, after spending a good 90 minutes on it, it turned out to be gunk stuck in one of the small hoses which drains the water out of the spinny unit... not sure what it's called.
Meanwhile, he did other tests like poking a hole in the duct work and used his probe-camera to go in and make sure the furnace was okay... all was well and it has been working great all night!
I'm so glad I signed up for the Heating & Cooling Protection Plan, the visit in October would've costed my at least 500 bucks and the one last night would've been around 200 so I'm laughing.
Thank you Reliance and thank you Gabriel!
- Approximate cost of services:
- $200.00
- Company Response
This is a wonderful review and we value the time you've taken to share. We wish to offer our sincere thanks for highlighting the immense value and peace of mind that comes with a Reliance Protection Plan. Thanks for sharing Robin, I will be sure to pass this along to Gabriel and the team. Kind regards. ~ Rich