We needed to replace our futon and we went to Fly by Night. We were helped immediately to find one in our price range and that was of good quality. The entire shopping experience took 15 minutes. The clerk was very knwoledgeable and helpful and found what we needed immediately. Also, we saved $100 by buying 2 twins instead of a king--same surface area, less money. Loading at the warehouse was extremely simple, and they loaded it into the car for us--we didn't have to do anything.