I hired them to move me in May and had received confirmation that they would be arriving at 2:30pm. During the day, I received messages from the owner stating that they were running late which was fine, i understood.
The owner arrived around 3:30pm and said that he would start the clock a half hour later due to the tardiness, and that he would also provide 2 extra movers to make up for it.
I only saw one person moving things until 5pm when I had to leave for a few moments. When i came i saw the two other workers he had mentioned. The owner of the company left after they finished loading up the trailer.
At my new apartment, it took the person about 45 minutes to park the pick up truck and trailer. I saw one of his workers lighting what I thought was a cigarette in their van, however later my partner told me he was actually smoking a joint.
They finished moving everything around 8:20 and charged me for 4 hours. I was exhausted at this point and paid it; later realizing that i over paid.
When I brought this up to the owner, he said that he was not going to refund me any money as he thought it was fair since they started the clock later and gave me extra workers even though this was supposed to be them making up for arriving late?
They scratched the top of my wooden dining table, have yet to repair it and have stopped answering me.