GetMovers

I would highly recommend Terry and Jacob from Getmovers. They arrived on time to move my Mum’s furniture and belongings to a storage in Ottawa. They were very polite and considerate. They packed the truck very efficiently so the move could be done in one load. Nothing was too much trouble. All items transported in good condition. Highly recommend these guys! We’re super grateful, thanks!

We recently hired GetMovers for relocation of our furniture from Innisfil to Barrie. Domenic and Nancy were very friendly from the start. The absolute professional movers (Ryan, Bill and Drew) made the whole thing look easy. They were incredibly careful moving from a 2-bed apartment on the 3rd floor through a tight access. While they were extremely fast, everything still arrived in one piece. Great services from efficient young guys. Awesome job!!! See you next time!

To start off I do not trust this company at all. I have reached out to them numerous times but they are not responding or taking my call to resolve our pending issue. Still waiting for a response from either Kate, Justin or Oliver. Long story short, they showed up late, charged me for time when they stopped working (were off site as well and this was caused because they showed up late), and finally caused damage to my wall. Not a fun experience at all!
After booking with this company with Justin where he assured me his teams show up without deposit and inferred that they were more reliable than other companies I was proven otherwise. We lived in a condo where the elevator had strict booking rules. This was informed to the company numerous times that I had let the company know that we only get the elevator from 9:00am to 12:00pm. On the day of the move, as they were late I tried to reach out to their customer service but no answer, similarly I reached out to Justin through Homestars and no answer either. The team showed up at 9:50 am when their start time had been 8:45am (1Hr 5 Min LATE). This meant the team had less than 2 hours to load the truck, as there was another booking at 12:00 pm we could not book the elevator again until 3:00pm. Due to this, the team decided to stop working and resume when the elevator was free again considering they did not finish. They told us they would be off the clock from 12:30 to 2:30. Therefore, in the morning, they only worked 2 hours and 40 minutes of work time from 9:50 to 12:30. Subsequently they were working once again from 2:30 to 8:45pm which is another 6 hours 15 min. Thus, in total they had only worked 8 hours and 55 minutes for the day. As per their manager, Oliver, he stated that the team had worked 11 hours. He then indicated we had to split the difference as he claimed that they had the right to be an hour late. I was not able to locate this clause within our contract. I don’t recall seeing this as part of their terms and conditions which they have yet to point out to me is there. I was charged for 10 hours as their manager felt the company was entitled to hours not worked. Had I known that we would have to split the difference, I would have made sure that the crew kept on working by wrapping some furniture or moving boxes into the hallway ready to move etc as there was still lots to be done. We only agreed to pay the amount demanded at that time because it was getting late and the movers would not leave otherwise.
The team did not appear to be working with any urgency until the very end when it was getting late and you could tell they wanted to get home at which point, boxes which were labelled to go to a specific room were just left in the basement common area.
There was one staff who did not wear PPE consistently which was concerning at times as we understood it would be a requirement. Further, I had seen this staff smoke in the truck where and I did see him smoking in the truck where our furniture/boxes were. Luckily, I did not get the scent of smoke on our stuff so it's not an issue there but I'm surprised he was smoking there.
Also, we had a bit of damage done to our walls from the move which pictures were sent to them via email on June 16, 2021 but no response to date.
I do not agree that I had to pay for the staff's time off during the two hours which I had them indicate on the invoice/contract that I signed. As such I am very disappointed with this service as there have been such positive reviews otherwise on Homestars and I felt as though Justin (who I originally spoke with) gave me a sense of true customer service. Generally, I have no issues in paying for time worked but it's just wrong when you want me to cover time where the team stopped working completely and were not even on site. Since my move date on June 14, I have tried contacting them numerous times. I would speak to a customer service representative named Kate who ensured me that Sr. management was looking at this. After taking me call the first day or so, I cannot get through using my number. Seems like they have blocked me. I had also sent an email to them outlining the issue we had and no response from Oliver, Justin or Kate. I do not recommend them.

Get Movers were so helpful and efficient to arrange our move and storage in less than 48 hours! The team that showed up were professional and careful. Throughout the process I couldn't have faulted them. The job was estimated to take 5 hours and it took around that time, so no surprises with the cost at the end. Great team of guys i would highly recommend.

From making the first enquiry about moving the team have been helpful and on the day of the move all went smoothly.
They arrived on time, moved everything quicly, had everything they needed to protect the furniture. A challenging move as it involved 5 flights of 7 stairs (35 steps in total) - done with great efficiency. Nothing of ours was damaged! There were a couple of tricky moments getting in the fridge but they managed things well. Also worked hard to get the job done as soon as possible and had a very competitive price.
I recommend GetMovers for sure. Thank you!

The movers, Mark, Dennis & Diago were very friendly, courteous and understood our need from the outset.
They came on time and did their job with minimal fuss.
Only issue was the size of the truck which could not accomodate all our furniture. The movers helped load and unload in my personal car.
They arrived to my home on time and moved everything so quick and tidy.
Overall we were very happy with the customer service. Thanks!

I used Andrew, Leo and the team to move from an apartment to a townhouse 15 minutes away in East York - piano, lots of furniture, 80+ boxes, etc! The team of 3 worked solidly, carefully and professionally! No hassles, no issues. Even though it took a second trip when I didn't think it would, they packed the truck without an inch to spare and did their utmost to work as efficiently as possible. They helped to take the stress out of what is a challenging activity! There are SO many dodgy removalists out there (having experienced a couple) - I would HIGHLY recommend Get Movers - and use them again if I need.

Terrible company and Terrible customer service. They will block your call if something is wrong and will not respond. They will tell you they will be speaking to their managers and will not do anything. The so called manager doesn't do anything. They will send you in experienced high school kids who dont know what they are doing.
They provide excellent customer service when you sign up for the move and are very responsive, then afterwards impossible to reach.

Pay a little extra and hire a professional company instead of these guys. I am surprised by the great reviews this organization has.

Fantastic day moving with Get Movers. The guys were on time, careful, polite, hard working and a pleasure to deal with on our big moving day. The staff have been professional & helpful - nothing was too much trouble. They helped to take the stress out of what is a challenging activity! I highly recommend them for the great service and can do attitude! Thanks again guys!

I would like to express my sincere thanks to Martin, Leo and their team in assisting with my recent move. This is my 2nd time with GM and have found them very professional. Our couch is usually very difficult to fit through a main door, but these guys did it in a flash with no damage. Everything put where we asked and the guys were very friendly. No doubt, I'll be calling on GetMovers in the near future.
Many thanks to all.