Terranova Pools

Swimming Pools, Spas & Hot Tubs
Vaughan ON L4L 9P1
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91%

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Reviews by rating (past 12 months)

Reviews for Terranova Pools

Average customer rating:
9.4 10 (54 reviews)

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Mark M.
Mark M.
0 reviews North York, ON
9/10

Pool Installation

I enjoyed working with Rob and Jon with our home pool installation. There were a few hiccups along the way, but the Terranova team did an excellent job dealing with them. They started our pool install in February '23 and we were swimming by end of June '23. Considering going through the winter (snow) and spring (rain) weather, I am pretty happy with the timeline of installation. I changed some things around during the install, added requests and took stuff away from the original layout and they were happy to accomodate. The cost includes pavers installation

Approximate cost of services:
$100,000.00
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Company Response

Thank you Mark. It was our pleasure to bring your backyard to life for you and your family to enjoy for many many years to come.

Cidalia
Cidalia
1 review Orangeville, ON
9/10

Pool/Hardscape Project

Terranova did an outstanding job in transforming our backyard for our family. Rob came up with an amazing design to fit our backyard and needs. Jon and the entire Terranova team executed the design effectively. The entire Terranova team on site was always kind, respectful and willing to address any questions and or concerns quickly and efficiently. Also, both Rob and Jon were very accommodating to our concerns and requests. Melanie was absolutely a dream to correspond with daily in regards to our project. We are very happy we chose Terranova to fulfill our pool dreams. A positive experience.

Approximate cost of services:
$120,000.00
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Company Response

It's been our pleasure.

Private User
Private User
Private User reviews Toronto, ON
0/10

Stay away from this company

Very unprofessional and rude people. Stay away from them cause they just dont know what they are doing

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
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Company Response

It's unfortunate you feel this way, because our reviews and reputation beg to differ. This fraudulent and malicious review of no substance is solely that.
If in fact, you are a customer of ours, and we have done something wrong, we love the opportunity to correct it.

Adam from Toronto
Adam from Toronto
1 review Toronto, ON
10/10

Top quality work

Terranova group delivered a beautiful backyard oasis in the city. The worksite was kept clean and the workers were friendly and responsive. Any questions or concerns were quickly addressed. Rob and his team were a pleasure to work with and we highly recommend them for your pool project!

Approximate cost of services:
$100,000.00
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Company Response

Thank you Adam. It's been our pleasure to build the backyard of your dreams for you and your family to enjoy for many years to come.

John in Toronto
John in Toronto
0 reviews Brampton, ON
10/10

New liner, leak detection and repairs

John from Terranova pools was amazing from start to finish with the pool liner replacement, leak detection and repairs. Our pool is looking fantastic and and running perfectly once again. Seriously don't look anywhere else when it comes to your pool, trust me I've tried others. This has definitely the most seamless experience I've ever had with a pool company in 30 years.

Approximate cost of services:
$7,000.00
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Company Response

Thank you.

dburbello
dburbello
0 reviews Vaughan, ON
10/10

Amazing customer service

Melanie from Terranova was a huge help in getting my pool lights replaced under warrantee. The manufacturer provided me a list of pool contractors that I needed to consult with to have them deemed faulty and none of them were interested in helping me except for Terranova.
I will use them for all my pool needs moving forward!

Thanks Melanie!

Approximate cost of services:
$0.00
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Company Response

Thank you. It was our pleasure helping out any way we can.

Daniela in Toronto
Daniela in Toronto
0 reviews Toronto, ON
10/10

New Pool in the City

Rob and John and Melanie are rock stars. This was our covid purchase and even though the City of Toronto permit process was painful we got through it together. They advised, communicated and soothed concerns, we trusted them and they delivered. Their teams and contractors are professional, thoughtful and experienced. Nothing shook them and they took to time to explain everything during the whole process . We love our new pool and the summer of 2023 is cooperating.

Approximate cost of services:
$85.00
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Company Response

Its been our pleasure to be a apart of this new chapter in your life. We are always here to help no matter how big or small it may be.
Enjoy your new backyard for many years to come.

Private User
Private User
Private User reviews Brampton, ON
9/10

Pool Installation and landscaping

Rob, John, Grame, Jason and team did a great job. Our project started March 2023 and was completed early June. Ultimately, as Rob said, its a mess, but trust the process. Sometimes there was a lot of anxiety, but the end result was fantastic! We are extremely happy with the new pool and the landscaping! Thank you Terranova team!

Approximate cost of services:
$130,000.00
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Company Response

It was our pleasure. I hope you enjoy your new backyard for many years to come.

mbozzo2000
mbozzo2000
0 reviews Vaughan, ON
10/10

Pool control troubleshooting

Melanie from Terranova Pools was my saviour for troubleshooting my pool chlorinator malfunction. She knew who had the expertise to fix this and hunted him down. Dan the technician I dealt with really knows his stuff and I have complete faith all will be well! Thank you Melanie!!
Maria Bozzo, Woodbridge

Approximate cost of services:
$1,750.00
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Company Response

Thank you for the kind words Maria and it's our pleasure.

Private User
Private User
Private User reviews Palgrave, ON
10/10

Spa

From start to finish TerraNova provided us with fantastic service. From helping us source out our spa, ordering and delivering, it was all seamless. Special Thank to Mel and Jon for all their help they made the process so easy.

Approximate cost of services:
$10,000.00
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Company Response

Thank you it was our pleasure.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Terranova Pools

Our team have been operating since 2012 offering services in excavation and architectural concrete. With 30 year’s combined experience in the construction field carrying out a spectrum of works from site prep and specialized grading, sewer/ water emergency repairs and decorative concrete work. Over the years the direction of the ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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