Terranova Pools

Swimming Pools, Spas & Hot Tubs
Vaughan ON L4L 9P1
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88%

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Reviews by rating (past 12 months)

Reviews for Terranova Pools

Average customer rating:
9.2 10 (57 reviews)

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Sandy
Sandy
1 review Bolton, ON
0/10

Pool install

I waited a year to create this post in hopes that Terranova would make good on their commitment. Unfortunately that is not the case. We got our pool installed in September 2022. Because of the timing we basically opened and closed it all at once. Fast forward to spring 2023 and our pool opening. We were thrilled to have our pool and were looking forward to enjoying it. Upon opening it we noticed a gray staining all around the top of the fibreglass as well as chipping where the top of the pool met the coping stone. After speaking to the office we were told that they would come out to do the repair, that this was a normal result of installation but that they would fix it. Communication started in May and in July we were given assurance that a crew would be out3 separate emails, same empty promisesthen they stopped answering. I also tried to contact Robert about this matter and an ongoing issue we were having with our heater. He was helpful in the beginning and then he just stopped answering. I actually believe he blocked my number. After several attempts to contact him we were forced to have someone else out to help with the heater and thankfully got it rectified. But our pool still looks like its 25 years old and I refuse to pay another company to fix their error.
Do better Terranova, you are providing a luxury item and you should see the process through!!

Approximate cost of services:
$80,000.00
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Jack in Mississauga
Jack in Mississauga
3 reviews Mississauga, ON
10/10

Swimming pool liner

Jonathan and his team we're amazing. He did an in house consultation, we chose the liner, and it was delivered and installed as promised. Looks amazing!
Mary

Approximate cost of services:
$5,600.00
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DaveS
DaveS
1 review Mississauga, ON
10/10

Pool Renovation

Great service. Changed our pool from chlorine to salt. Also added a system to control pool from your phone. Jonathan took time to explain how system works. Very knowledgeable.

Thanks
David Seto

Approximate cost of services:
$6,600.00
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Mark M.
Mark M.
0 reviews North York, ON
9/10

Pool Installation

I enjoyed working with Rob and Jon with our home pool installation. There were a few hiccups along the way, but the Terranova team did an excellent job dealing with them. They started our pool install in February '23 and we were swimming by end of June '23. Considering going through the winter (snow) and spring (rain) weather, I am pretty happy with the timeline of installation. I changed some things around during the install, added requests and took stuff away from the original layout and they were happy to accomodate. The cost includes pavers installation

Approximate cost of services:
$100,000.00
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Company Response

Thank you Mark. It was our pleasure to bring your backyard to life for you and your family to enjoy for many many years to come.

Cidalia
Cidalia
1 review Orangeville, ON
9/10

Pool/Hardscape Project

Terranova did an outstanding job in transforming our backyard for our family. Rob came up with an amazing design to fit our backyard and needs. Jon and the entire Terranova team executed the design effectively. The entire Terranova team on site was always kind, respectful and willing to address any questions and or concerns quickly and efficiently. Also, both Rob and Jon were very accommodating to our concerns and requests. Melanie was absolutely a dream to correspond with daily in regards to our project. We are very happy we chose Terranova to fulfill our pool dreams. A positive experience.

Approximate cost of services:
$120,000.00
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Company Response

It's been our pleasure.

Private User
Private User
Private User reviews Toronto, ON
0/10

Stay away from this company

Very unprofessional and rude people. Stay away from them cause they just dont know what they are doing

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
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Company Response

It's unfortunate you feel this way, because our reviews and reputation beg to differ. This fraudulent and malicious review of no substance is solely that.
If in fact, you are a customer of ours, and we have done something wrong, we love the opportunity to correct it.

Adam from Toronto
Adam from Toronto
1 review Toronto, ON
10/10

Top quality work

Terranova group delivered a beautiful backyard oasis in the city. The worksite was kept clean and the workers were friendly and responsive. Any questions or concerns were quickly addressed. Rob and his team were a pleasure to work with and we highly recommend them for your pool project!

Approximate cost of services:
$100,000.00
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Company Response

Thank you Adam. It's been our pleasure to build the backyard of your dreams for you and your family to enjoy for many years to come.

John in Toronto
John in Toronto
0 reviews Brampton, ON
10/10

New liner, leak detection and repairs

John from Terranova pools was amazing from start to finish with the pool liner replacement, leak detection and repairs. Our pool is looking fantastic and and running perfectly once again. Seriously don't look anywhere else when it comes to your pool, trust me I've tried others. This has definitely the most seamless experience I've ever had with a pool company in 30 years.

Approximate cost of services:
$7,000.00
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Company Response

Thank you.

dburbello
dburbello
0 reviews Vaughan, ON
10/10

Amazing customer service

Melanie from Terranova was a huge help in getting my pool lights replaced under warrantee. The manufacturer provided me a list of pool contractors that I needed to consult with to have them deemed faulty and none of them were interested in helping me except for Terranova.
I will use them for all my pool needs moving forward!

Thanks Melanie!

Approximate cost of services:
$0.00
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Company Response

Thank you. It was our pleasure helping out any way we can.

Daniela in Toronto
Daniela in Toronto
0 reviews Toronto, ON
10/10

New Pool in the City

Rob and John and Melanie are rock stars. This was our covid purchase and even though the City of Toronto permit process was painful we got through it together. They advised, communicated and soothed concerns, we trusted them and they delivered. Their teams and contractors are professional, thoughtful and experienced. Nothing shook them and they took to time to explain everything during the whole process . We love our new pool and the summer of 2023 is cooperating.

Approximate cost of services:
$85.00
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Company Response

Its been our pleasure to be a apart of this new chapter in your life. We are always here to help no matter how big or small it may be.
Enjoy your new backyard for many years to come.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Terranova Pools

Our team have been operating since 2012 offering services in excavation and architectural concrete. With 30 year’s combined experience in the construction field carrying out a spectrum of works from site prep and specialized grading, sewer/ water emergency repairs and decorative concrete work. Over the years the direction of the ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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