Express Movers

Moving & Storage
Mississauga ON L5B 3L5
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28%

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Reviews for Express Movers

Average customer rating:
3.3 10 (3 reviews)

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Christine
Christine
1 review Toronto, ON
0/10

UNPROFESSIONAL AND UNTRUSTWORTHY

I called Express Movers with a small moving job mid day, mid month and mid week (typically quiet moving times). I explained that I needed an armoire moved from my main floor to my upstairs and that the stairs were tricky to manoeuvre and would require lifting it over a bannister. I was quoted $119/hour. Since the job was small and the price seemed reasonable, I asked if they would move a sofa for me as well to a condo 8 km (20 mins) away. I was told it would be an extra $99 for the truck.

When the two men arrived, they had no moving equipment whatsoever; no straps, no blankets, no moving materials.  They were nice enough, but certainly not professional movers - basically just two young guys with a truck.  I panicked when they started to slide the armoire across my stained hardwood floors, and so I provided moving sliders to use. They grabbed my painters' tape from my counter and proceeded to wrap several layers around the cabinet before I realized and before I could ask them to stop because it would pull the finish off. It was too late, however, and the finish was pulled off the armoire in numerous places.

I expressed concern about getting the cabinet up the stairs without straps but they said “let’s try”. They basically started dragging/sliding the cabinet up the carpet stairs until I expressed concern that they would take more of the finish off. I ended up having to lift one corner of the bottom end to ensure that the cabinet was lifted (as opposed to dragged) up the stairs.  Once we could rest it at the top, the men took over and in turning it around the corner, ended up scratching/gouging both the cabinet and my bannister in numerous places.  I once again had to go get the moving sliders so they wouldn't just drag it along the hardwood floor upstairs. 

They then loaded the sofa into their truck, and one other cabinet that I had asked them to move to a third location. I provided the moving blankets, straps, and bottles of water as requested by one of the men!  When we arrived at the condo and were just about to take the sofa out of the elevator (exactly 1 hour 15 minutes since they had arrived at my doorstep), I was told I needed to etransfer $650 before they would finish the job!  I couldn't believe the charge and thought that they had made a mistake since they were charging me for 4 hours. I called the owner; he told me I had to pay for travel time which he had never once mentioned when he quoted me $119/hour. I disputed the pricing based on his misrepresentation to me and the fact that it had only taken just over 1 hour, but in order to get my sofa and to release the elevator (and not forfeit my $500 security deposit with the condo management!), I had no choice but to pay him $500.  (I also rationalized that it would probably be another half hour going to the other location).  Once I paid him, he then refused to take the other cabinet, unless I paid even more money!  I refused to pay any more, and so my cabinet was unloaded from the truck and I was left to deal with the cabinet downtown on my own!

This company is incredibly unprofessional and untrustworthy, and I want to warn others not to ever use this company.

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Amy in Brampton
Amy in Brampton
1 review Brampton, ON
0/10

Hidden fees and unreliable

I hired these movers to move me from 1 location within Brampton to another. They were 2 hours late with no reason why, my new landlord ended being late for work because of the movers disorganized way of doing business. Before the guys would unload my stuff they inform me there is a hidden $25 charge which was never discussed beforehand with Harman. I had to call him to ask why then he explains its a charge because he has a business and the e transfer i sent will cost $25 to process. The movers then tell me they are done moving and before i can inspect the truck they are gone and have taken some of my belongings with them. I contacted Harman 3 times to find my belongings and i was ignored each time. That is theft or maybe retaliation because i wouldn't pay his hidden fees. They state that they have great google reviews but i cannot find any of the 3 business names (express movers, fast movers, movers) the business on google at all. They rented a truck which makes it impossible to find out the actual name of the company.

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Alexander in Mississauga
Alexander in Mississauga
1 review Mississauga, ON

First Review

10/10

Extra Ordinary and very nice guys

Express movers were on time, reliable and they sent me 2 very polite guys who knew exactly what they were doing. Me and my whole family were very impressed as they loaded and unloaded our furniture very carefully and in a timely manner. I tipped them both because I was stressed about moving but they took all my stress away and I couldn't be any happier.

Thanks express movers. I will recommend you guys to everyone I know.

Alexander.

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Company Response

It my pleasure working whit you MR Alexander
Thank you again

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Express Movers

Express Movers has everything you need to make your move an efficient and stress-free experience. Whether you require residential moving, long-distance moving or commercial moving storage solutions, you can trust Express Movers to get the job done. We offer the following services: - Residential Moving - Long Distance Moving - ...
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