Our dishwasher door would not close. I thought I figured out what the problem might be, but decided to err on the side of caution and called this company. I got a call back within minutes. The appointment was set, and the technician even gave me a call later to ask some follow-up questions to prepare, even though this was happening at a bit of an unusual time, Sunday evening. Organized and efficient. The technician even called to let us know he was running late, on the day of the appointment. Sometimes the little things make a difference, and it was appreciated, although we weren't very busy at that time. The dishwasher was eventually fixed under 30 mins. and is now running fine, efficiently and seamless. Thank-you.