My AC broke in the middle of the summer and Rob was able to answer my call and come to my house all within 2 hours (during peak season). He diagnosed the issue and ordered the part immediately. Unfortunately it wasn't able to come that same day but that was beyond his control. He came first thing the next morning when it had arrived and had it installed within half an hour. He is extremely knowledgable in regards to his profession and was able to explain the issue very thoroughly. Not only did he explain it to me, he was also able to answer my questions with no hesitation.