Ericka's Heating, Cooling & Appliances (Ottawa)

Excellent service each time I had a problem. From freezing cold weather, my furnace was not working. Ericka was fully booked that day, but with short notice, she still showed up that day and fixed it.
From a washing machine the leaks and flooded my basement with water pouring out. Ericka again showed up that day and fixed the problem.
Dishwasher not working, had an error message each time I tried over and over again. Ericka showed up and fixed the problem.
Reliable service you can count on.

I paid her 175 $ total including some parts (25 $ + tax) that she claimed she used and she left the job unfinished because she said she needed more money (60.87) for more parts to finish the job next day. I said fine, when you buy the new parts, please show me the receipts, then she become ugly. I didn't understand why she doesn't want to show me the receipts which she said she will buy for 60.87. She said you buy the parts then. Imagine the cost of installing a dishwasher is 237 according to her. At the end, I let her keep my 175 and had to call another technician to finish the job. Just be very careful with her and the prices of the parts, expect you will be paying much more than what you were quoted.

I was extremely impressed with the service provided. Ericka and assistant, Dennis were ultimate professionals. It’s rare that I would provide a review but honestly, they deserve 10 Stars ! They may well be a small operation but I would say, large companies can learn from them. Very conscientious and attention to detail .... right down to wanting to sweep up a few leaves that were tracked in from outside. They clearly take tremendous pride in their chosen profession .... and I will certainly recommend their services to friends and neighbors without hesitation.

On August 4th, 2018 we had Ericka and her team member install our brand new Goodman Furnace. Our original furnace was a 21 year old single stage unit. We were very impressed with her and her partners professionalism and honesty in how well they kept us informed leading up to and through the entire process of the install. Their efficiencey and strong commitment to high quality customer service and workmanship is clearly evident from the initial point of assessment right through to the completion of the install. Ericka went above and beyond to provide us with as much detailed information as possible to assist us with chosing the best furnace for our needs so that we could make an informed decision. Ericka and her team were very friendly and hardworking. They made us feel very comfortable and at ease while they were in our home and answered all our questions and concerns. She is exceptionally knowledgeable and patient when explaining things and helped us with the difficult decision of ensuring we chose a furnace that was efficient for the size of our home and the best in value and reliability in such competitive industry. We highly recommend Ericka and her team for any of your heating and cooling needs. We are very happy and thankful we chose Ericka and know the she and her team are going to continue to be very successful in the Heating, Cooling and Appliance industry.