Air Flex came through again with another 5 star rating for installing our new hot water tank and removing the old. We used Air Flex several years ago for our new furnace and I wrote a 5 star review at that time too - the service and pricing were impeccable. As per the warranty requirements we have Air Flex do the annual furnace check. There was one instance where the furnace did stop functioning well and Air Flex fixed it, no cost, as per the warranty, no questions asked. It was a simple matter.
This year when Arif (he comes every year, he is amazing - competent and efficient) performed the annual inspection he said the furnace was fine but pointed out a leaking, very rusted hot water tank.
We thought we should call the plumber because it also ran the in-floor heating. It was a specialty “combination tank”. After an expensive service call to take a look, the plumber quoted an amount to install a new one for which I could have bought a couple of decent used cars. I called the manufacturer who verified the tank was under warranty. Before telling that to the plumber I asked them how much of their estimate had been for the tank - they said around 85% but my own search showed it cost only about 25%. When I told them it was under warranty they said I would still have to pay them for it, and they would reimburse me later. It was time to call Air Flex.
Lindon came over, right on time, at no cost, to inspect the problem and listen carefully to the issues we had. He was very familiar with the combi-tank - one of it’s main issues in installation and removal is its weight - about 400 pounds. It is in a tight space and also we have a curved staircase of 15 steps. He took pictures and mentioned the amount of manpower he would need. He was fully prepared for the pitfalls of this job. He verified the warranty, arranged the workers and equipment and his quote was completely fair given the job. He took care of the warranty side, and did not charge for the new tank, just the labour.
Lindon dropped by the night before the job to attach his hose so we could drain the tank overnight. The team came first thing: Arif, Timur, and Lindon got right to work. They brought the new tank down with difficulty even with 3 men. But although the old tank had been draining all night, b/c of rusty debris it couldn't drain completely and the insulation was soaked b/c of the leaks. So it was extra heavy and broke the trolley. Our old tank was now at the bottom of the stairs. I thought it would sit for a week but Air Flex did not let up. Lindon left to obtain means of removal right away and during this time Timur installed the new tank, so no time wasted. Within an hour Lindon was back with a new trolley. This tank was still too heavy. Again Lindon knew what to do. He called a fourth person, Mike, who came with specialized equipment - they had to saw this thing in half! It still took four of them to bring up each of the halves. Everything was done by 3 pm, our space was entirely clean, nothing left behind. And despite that entire day of work, Lindon spent extra time after to label all the water and in-floor heating pipes and valves so I would know what was what. Despite the challenges, there were no extra charges. The quote was the quote - they stuck by it.
We are so grateful for this service and expertise - the same competency with which they installed our furnace (also a complicated job). I know this review is long, but it's worth the effort because of the relief that Air Flex brought our family. We finally have perfect hot and cold water and water pressure. We can finally use the dishwasher. The fact that they did not walk away from the difficult part of the job (tank removal) but made sure it was all done the same day was worth every penny. I can't recommend Air Flex enough. A real benefit to the community to have such knowledgable trustworthy experts, who price so fairly and get the job done, no matter the issues. From our whole family, thank you to the entire Air Flex team for coming through for us.
Leigh from Toronto.