Drain King Plumbers

Plumbing
Toronto ON M3K 1C2
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HomeStars  >  Plumbing in Woodbridge  >  Drain King Plumbers  >  1. Drainage for new bathroom sinks. 2. Oct 18: Leaking bathtub/shower faucet
Derrick in Richmond Hill
Derrick in Richmond Hill
10 reviews Richmond Hill, ON
6/10

1. Drainage for new bathroom sinks. 2. Oct 18: Leaking bathtub/shower faucet

1. After wasting 2 weeks trying to get plumbing completed for a single sink to double sink conversion under new countertop & sinks with 2 non Homestar 'plumbers' referred by my countertop company, it was a pleasure to finally work with a professional company. Pleasant phone service (Kaylee?), free in-home estimates, and plumbers who are nice to work with. Alex completed the drainage changes behind the drywall, then actually came back to complete/install the P-traps after the new counter and sinks were installed to ensure good fits. We both checked for leaks & it was fine. Puddles appeared under both sinks the next day, but over many days, I used silicone and finally have no leaks.
I would use this company again.
2. $463 Rate: 5 Reception was same as above for a call to have a faucet leak fixed. Quoted between 4 & 500 which seemed excessive. New cartridge inserted & work completed in less than 30 min. Not sure I will use this company in the future.
Problems:
a) Had to call back next day after son complained the H2O did not get hot. Fixed easily by adjusting the safety stop, but should have been checked on first visit.
b) Should have used protective sheet for tub as handle falling in tub appears to have scratched surface.

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Company Response

Hi Derrick,

Thank you for choosing us to be your service provider. Rest assured we have your best interest in mind and want to make sure you are completely satisfied.

Unfortunately, management was not made aware of the situation until we receiving this review. We would definitely like to discuss this further to get more information on your experience and see where we went wrong and where we could have improved.

Please call 416-661-5464 and ask for Jason the service manager.

We look forward to hearing from you!

- Drain King Plumbers