Asap Concrete Cutting Ltd.

Extremely disappointed. Hired to install an egress window that was on a time crunch. I explained that to Emma and was told that they could get it done Friday. Got a call mid week that they dont have the window but its coming and we need to reschedule for next week. Voiced that it was urgent and I have landscapers coming next week and all of a sudden she has one in the shop that was just under some other ones. Ok, fine, not the end of the world. Friday comes and no one shows up so I text her asking when theyre coming and she says maybe noon so I again confirm that itll be complete and she says theyll try. Guys show up at 1 pm and confirm the size of the window. Not the same size we ageed to and not the size on the signed quote. So they call Emma and sort it out finally and dug out the hole, they were very friendly and did a great job. That was 2 days ago and now I have a massive pit in my yard (not in any way taped off), a chunk of metal for the window well thrown beside it and 0 communication. Ive sent 3 text messages and called twice and no reply. My landscapers are now going to be delayed and we very well may not make the crunch before the ground freezes. Im reviewing here now in hopes for some sort of communication about whats going on.

My son met with the Estimator, Emma on Friday, the day of the job. He was very impressed with her knowledge & accuracy. She booked "The Crew" to arrive that afternoon at the end of their day. The 2 window areas had been excavated down to the footings, with an extra large area so that The Crew had ample room for safety, set up & cutting. Pit run can be a challenge to work around. The Crew positioned all of their vehicles in a legal manner for courtesy, safety & efficiency. They functioned as a "well oiled machine". It was evident to see that they not only enjoyed working together, but they had a system. When I asked about time lines, I was reassured that even tho' it was Friday afternoon, I was the priority and they would be there until the job was completed. These tradesmen were professional, polite & patient (even as I took photos!). I was addressed & treated like their favorite auntie/mom. They were never rattled by my questions and safety was the priority. Upon completion, everything was packed up and the area left better than when they arrived. Although water is used in the concrete cutting, the mess was negligible inside the house. The windows fit PERFECTLY!!. My experience with All ASAP Construction Ltd did not end on Friday at 7:00 pm. Mrs Sarita, the Office Manager was a joy to work with me in in finalizing the purchase of the extra deep window wells. I would be honored to have a person with her skills & personality working on my team. This company certainly knows how to hire staff with a sense of humor, professionalism and follow through. Thank you for taking care of me. My son chose a wonderful company to make the renovation challenges go away. I am enjoying the extra light in my once dark basement. Karen