Better-Ridge Roofing Inc.

Formerly Betteridge Roofing
Roofing
Caledonia ON N3W 1N6
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HomeStars  >  Roofing in Caledonia  >  Better-Ridge Roofing Inc.  >  Roof gutters neglected
Aleida in Toronto
Aleida in Toronto
1 review Hamilton, ON
4/10

Roof gutters neglected

Needed a new roof and gutter covers for my ederly mother's home. Roof was installed June 25/20 and roof itself paid for immediately. Steve said it would take a couple of weeks for the gutter covers to come in to be installed. Despite my many phone calls and emails over the last 3 months about their status, I got absolutely no response from Steve. Although we were pleased with his initial work we are not happy with his lack of follow up. I shudder to think of how he might handle a warranty issue should a problem arise.

Approximate cost of services:
$7,638.80
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Company Response

I am sorry that you feel this way . Due to covid -19 we where we closed for a couple months. I have emailed you several times this week , since things seem to be getting back to normal . If you actually check your invoice you where never charged for the gutter guards. I completed everything I was paid for on my contract !!' I'm sorry this pandemic has put everyone behind. Also unless there is a problem with your roof we don't "follow up " . FYI I have 100's of satisfied customers and treat my clients like family . As you can tell folks this is my only negative review ! And Unfortunately the details are inaccurate

Thanks
Steve