Simply Smart Home

Technician Moh came on time installed the simply door bell, it has being working ever since. It works very well, get the alerts on time anywhere i am with my phone.

The products are great and are getting serviced properly by Simplysmarthome( paying $200 monthly) however its the worst customer service experience I've ever encountered.

I've been dealing with some issue for the past 3 months and have been running in circles with the customer support. The team is incompetent of taking notes or following the process as every new advisor I speak to has minimal understanding of the issue. "We are checking with billing" and "we are contacting our management" are the two statements they use as an excuse to the poor service they offer.

There needs to be a better management and better training for the exployees so they can serve their customers better.

A note to SimplySmartHome:
Its almost 2022, when I hear you say "we don't send emails to customers to notify of their request status", it is beyond acceptable and you should adapt to the changing needs so you can keep your customers informed and start sending invoices as well (Invest some money to improve)

Liby installed a Google Nest Doorbell and a Google Hub. He was very knowledgeable and friendly. Answered all my questions and was very patience explaining everything. Well worth the Installation cost!!

@Simplysmarthome Be careful when signing a protection package (plumbing, electrical, AC/Furnace Maintenance with this company. They said the thermostat and the Google Nest Hub are free. However, I want to get out of the contract after a year and they want me to pay $940. Very unreasonable. Make sure that you read the contract before signing. Dont be fooled by their agent.

There is a company called SimplySmartHome that offers maintenance services for heating and cooling. They provide a Google Nest setup, if you sign up for their services. So far, I have found them fast on response and efficient.

Note: When you sign a contract with them, they put a lien on your property for the duration of the contract. This is to keep you from terminating the contract. This is in the fine print. They talked about other things when signing the contract, failed to mention this altogether. That is the reason for my 1-Star rating.

Of course, if you are fine with a property lien, this is a decent choice for maintenance.

Simply smart is asking me to pay an outstanding balance of $600 already paid by my tenant to Reliance. I can’t contact Reliance because they say the contract is in my tenant’s name but simply smart is threatening me of a lawsuit if I don’t pay... so basically they are trying to extort me $600 with no proof this amount is due. My tenant sent proof she paid. They are pressuring me to pay and then stopped answering my emails and phone calls when I asked to cancel my outstanding balance.

WARNING TO ALL CUSTOMERS. On jan 27 i fully bought out new tankless water. Fews weeks have gone by, my gas bill comes in and im still being charged for my old unit. So i called up my old company they told me either me or the company can return to unit... weird thing to this is the return facility is actually only about 30 mins away from my house... i been callling simply smart for weeks telling me its going to take another week cause of covid... well if they know its going to take a long time why didnt they give me an option to return it my self... now bill #2 has come in... very aggravated.... will keep you all posted until resolved very bad customer service.

My Google Nest Thermostat all of sudden stopped communicating with my HVAC system in January 2020. I have a 2 year old daughter and a 2 month old baby and had to quickly research online to have a maintenance guy come look at the wiring on the thermostat and just have a service check on our HVAC system. I used Google Nest service providers who gave me as list of a few contacts and I got in touch with someone at Simply Smart Homes. I wish had done more research beforehand, but I trusted that Google was recommending someone reputable and I wanted the service as soon as possible because of the cold weather and my young kids. I had someone come check out the furnace the next day and he simply asked me touch the motor on the furnace while it was hot and said I needed to get it replaced and he was up-selling me on a new furnace and water heater (which I didn't ask for). I wanted someone to repair my current system and not sell me anything, but he made it seem like I was going to save money on a monthly basis and give me all these free Google products (bills have gone up since installing the new furnace; my furnace has been running more according to my statements energy and efficiency cycles and my bills are more expensive because now I am paying $50-60 more for a rental furnace for 30 years and extra costs for a fault furnace it seems). Additionally, the sales guy/maintenance guy asked me to tell the phone operator that he had left my house when they called to ask after agreeing to these installations, which I found weird. I didn't know about any of these laws until I started investigating and had the furnace installed, but I ended up signing these documents because I needed a fully functioning furnace for the winter. The furnace ran okay, but again I was paying more than I was in previous years as a comparison. Fast forward, to May 2020 and after paying double and triple the amount on my bills. I've been trying to run my A/C now and notice that the cool air is not pumping in my house. The thermostat and air conditioning are fully functioning and my A/C unit has been running for hours with no sight of reaching optimal temperature. My kids bedrooms are a heat trap. I took a look downstairs and noticed that there is a pool of water building under the "new" furnace and lots of condensation along the vents, as well as, air blowing out from the sides that do not seem to be sealed correctly. Is there any way to get out of this contract? I'll be reporting all of this to the Better Business Bureau and taking further action and to fix these issues. Thanks.

Had a home assessment done by Carlos. Learned a lot and he was very knowledgeable. Was complete and reviewed our equipment with us with no pressure. Left his information.
Very professional.
Thank you.

Excellent service!! Mark answered all my questions and concerns. The transition went really well. He and his team are very professional and knowledgable with his own products! Thanks mark and his team!