Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
1648 Taunton Rd Hampton ON L0B 1J0
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Cool Flame Heating And Cooling
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96%

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Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Cool Flame Heating And Cooling

Average customer rating:
9.9 10 (81 reviews)

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Casey in Etobicoke
Casey in Etobicoke
1 review Toronto, ON
10/10

Pool Heater

Dwayne is incredible. He’s helped us over a couple of different years and projects and he’s easily our go-to.

The work Dwayne has done has been exceptional - we’ve never had an issue with something he’s done for us. He’s highly responsive, transparent, and makes you feel very comfortable in potentially stressful situations (like, “I didn’t budget this furnace to blow up at the same time as my first kiddo comes.”).

Work with Dwayne.

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Wes  in Bowmanville
Wes in Bowmanville
0 reviews Bowmanville, ON
10/10

Raypak 156 pool heater

Dwayne and his helper were great to deal with. Very pleased with the installation. Everything looks so neat and tidy with services run neatly along back of building and clipped securely. I really liked their attention to detail many people wouldn’t notice. They took the time to paint the gas pipe and seal around the holes drilled on the siding to the pool room. Inside the pool room all connections were run so neat with minimal elbows it looks like it was planned for this from day 1. All packaging was taken and area left clean when job was complete.
Heater works great. It’s nice and quiet and brought our 14000g pool from 65f up to 75f in about 4 hours. The built in digital display is very easy to use.

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Jeff in Oshawa
Jeff in Oshawa
2 reviews Oshawa, ON
10/10

Excellent service

I highly recommend Cool Flame. We have used Cool Flame for heating, cooling and water tank services. Dwayne and Jeremy are very professional, knowledgeable and their great work is greatly appreciated.
Jeff

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Company Response

Thanks for the support and the trust you have with us. Much appreciated. Stay safe.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Furnace, AC and Customer Service

Referred to me by a reputable source, Cool Flame was friendly, efficient and provided quality equipment at a fair price. I don’t give recommendations lightly, but I would be comfortable in doing so with Cool Flame.

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Company Response

In a time in which positivity is greatly needed, thank you for the great review!

Private User
Private User
Private User reviews Whitby, ON
10/10

Furnace Installation/Replacement January 2020

Excellent service provided by Dwayne and his crew from the quote to the installation and clean up. I have used Dwayne's company over the past several years for maintenance and servicing for our furnace and AC and have always had a great experience with them. I would recommend Dwayne and his crew to anyone who needs help with the furnace or AC units as they are very professional, on time and honest with their assessment of your particular need. Great job guys and keep up the great work!

Very satisfied customer,

Rob Smallwood

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Company Response

Thanks Rob. Thank you for the great review and your trust with us all these years!

Private User
Private User
Private User reviews Colborne, ON
10/10

New Furnace and AC

Needed a new furnace on short notice and called Dwayne. Contacted me within 24 hours and had me up and running within 48 hours. Very professional and friendly. Very reasonably priced and excellent quality of work. Would highly recommend.
Thanks Dwayne

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Company Response

Thank you for the review. Much appreciated. We try our best at getting your hvac systems back up and running in a timely manner. We continue to be competitively priced and always professional. thanks again.

Adam Topple  in Pickering
Adam Topple in Pickering
2 reviews Hampton, ON
10/10

Hot water heater

Dwayne and Jeremy were great, on time, very knowledgeable and quality job done. Very happy with the service and our new water heater. They even fixed our fireplace while they were there. Great job. Thank you guys!

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Company Response

Thanks for the review Adam. That hot water heater being 20yrs old was definitely ready to be replaced:)
Thanks again.

Jennifer in Toronto
Jennifer in Toronto
1 review Blackstock, ON
10/10

New hot water tank, conversion from electric to gas, and gas line added

I can’t say enough about how wonderful it was to work with Dwayne and his crew from Cool Flame! From the initial quote, to the execution of the work order, Dwayne, Jeremy and Chris were professional, informative, courteous, friendly and very knowledgeable. The work was done in a very timely manner and no mess was left behind. I would not hesitate to recommend this company to any of my family or friends. Thank you Cool Flame, I’ll be in touch again for my next project!

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Company Response

Thank You Jen for the kind review. We commit to being Fair, Honest and Professional. Until the next project.
thank you.

Jeremy in Toronto
Jeremy in Toronto
1 review Toronto, ON
10/10

Furnace Repair

Was having trouble with a high limit switch which was preventing the burner from igniting. Dwayne talked through a few things with me over the phone to try and solve it before we decided a visit from one of his Technicians was required (this was even on a Sunday). The service was prompt and efficient and I was back up and running within an hour of the technician arriving. Would definitely recommend Cool Flame to others. They have also installed a BBQ gas line and performed A/C service for me, which was also top notch.

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Company Response

Thank you Jeremy for the great review. Sometimes a phone conversion or text before a visit can help get temporary heat. Small things like a dirty filter or replacing batteries in the thermostat can also save a customer a service call. Love to help the best we can, when we can.

Lisa in Whitby
Lisa in Whitby
1 review Whitby, ON
10/10

Furnace, AC, Pool Heater Repairs

I would highly recommend calling Cool Flame. I have called a few times for different reasons and the service is always fast, and efficient. Dwayne is honest, professional and always my first call when I need this type of repair.

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Company Response

Thanks again Lisa. Always happy to help out and it feels good to always have repeat customers.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cool Flame Heating And Cooling

Cool Flame Heating and Cooling is a full service heating and air conditioning company. Whether you need a full heating and/or air conditioning install or you need your units cleaned out, we can do that!

Cleaning and Maintenances
Furnace and AC Installation/Service
Hot Water Heater Installation/Service
Pool Heater Installation/Service
Oil / Electric to Gas Conversion
Duct Work
Custom sheet metal
BBQ / Stove / Dryer Gas Lines
WE NOW DO DUCT CLEANING!!

Call us or message us today for a free a estimate and to book an appointment.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, Hot Water Tanks, Tankless water heaters, FirePlaces, Pool heaters, Humidifiers, HRV's, Thermostats, Boilers, Heat pumps, Ductless split systems,
SERVICES
Installations, Service and Maintenance of Furnaces, Air Conditioning, Hot Water Tanks, Tankless Water Heaters, FirePlaces, Boilers, Ductless Split systems, Heat Pumps, Gas Dryers/Stoves/BBQ's, Humidifiers, Thermostats, Air Cleaners. Installation of gas piping of all propane and Natural Gas appliances. Custom Duct Work Installation. Rental Furnaces, A/C's, Hot Water Tanks and Tankless through Enercare Solutions.
BRANDS
We can service all makes and models of hvac equipment. The brands we install are: ICP.com, Tempstar, Keeprite, Maratherm Rinnai, Triangle tube combi boilers, Continental fireplaces, RayPak, Sta-Rite, Pentair, General Aire 1042, Vanee, Honeywell, White Rodgers, Sensi thermostats, Bradford White, HTP, Slant/Fin, LG, Rheem, GSW.
SPECIALITIES
Furnace installation, Air conditioning installation, Fireplace installation, Hot water heater installation, Pool heater installations, Service on all brands of equipment, Gas line installations.
WEBSITE
http://www.coolflame.ca
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, American Express, Cash
LICENSES
Gas Technician 2, 313D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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