Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
1648 Taunton Rd Hampton ON L0B 1J0
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Cool Flame Heating And Cooling
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Cool Flame Heating And Cooling

Average customer rating:
9.9 10 (98 reviews)

Sort by

Private User
Private User
Private User reviews Hampton, ON
10/10

Pool heater repair

The service was quick and painless and very friendly. The repairman took his time to let me know how to avoid our issues in the future. I would highly recommend this company!

Was this review helpful?
Company Response

Thank you for the review. It's great when we can suggest a little extra info to avoid future issues.
Thank you.

Ashtyn Rank
Ashtyn Rank
0 reviews Hampton, ON
10/10

Attentive, Reliable and Trustworthy!

Dwayne and his crew were great! Our AC quit on us and Dwayne made sure he could replace our AC ASAP. He was responsive, informative and trustworthy. His crew was great on install day - had the job finished in a few hours, no mess left behind and we have AC! Highly recommend!

Was this review helpful?
Company Response

Thank you for the review Ashtyn. We do our best to give the same service to everyone, everyday!
thanks again.

Drew
Drew
2 reviews Oshawa, ON
10/10

AC Repair and Furnace Inspection

Dwayne is amazing! He shows you what is wrong and doesn't do anything without letting you know. No tricks or gimmicks. He is reliable and takes the time to break things down to ensure you understand.
I would recommend him to everyone I know.
Even when you know he is busy, he doesn't rush with your home and makes sure you are more knowledgeable before he leaves. Do not use anyone else except Dwayne/CoolFlame! Best in Durham hands down!

Was this review helpful?
Company Response

Thank you for the review Drew. Much appreciated! We will continue to do the best we can, be fair and transparent with every customer. thanks again.

Private User
Private User
Private User reviews Hampton, ON
10/10

New A/C

Dwayne was great to work with. Quote was quick and clear. Showed up when he said he was going to show up. His team was friendly and job was done very professionally. I would highly recommend Cool flame to anyone.
Thanks

Was this review helpful?
Company Response

Thank you for the review. We will continue to respect the time of others and to be professional as we can. thank you!

Private User
Private User
Private User reviews Peterborough, ON
10/10

A/C repairs

Our A/C wouldn't work when first turned on this year. Early heat wave starting in 2 days. Dwayne had done a great job when we purchased a new water heater 2 years ago, so we called him. He arrived exactly as promised one day later. He did a full inspection and found the problem somewhere in the wrong circuit. Over 30 degrees right now, and all is perfect. Wayne is very efficient, well mannered, knowledgeable and his prices are fair.

Was this review helpful?
Company Response

Thank you for the review. Thank you for the repeat business, much appreciated!

BJ and Ross Macdonald
BJ and Ross Macdonald
1 review Oshawa, ON
10/10

Repaired AC and preventative maintenance

Cool Flame has provided essential and emergency service for our household over the years. First repairing our gas fireplace, installing our backyard gas firepit and responding immediately to replace our old broken down furnace on a very cold winter day. Service is always professional, reliable and efficient. Dwayne and Jeremy always provide preventative maintenance tips and education to ensure heating and cooling efficiency going forward.

Was this review helpful?
Company Response

Thank you for the review. Hopefully the ac is not the next issue;)

Private User
Private User
Private User reviews St. Thomas, ON
10/10

Great quality service

Jeremy As maintain our pool heater for a few years. The pool heater was purchased in 1999. Sadly we had to let go of it and send it off to retirement. Dwayne Gave us a very good quote For a new heater and we were fortunate that Dwayne had one in stock. The next day it was installed by Jeremy and his helper They were friendly and did a professional job making sure it was elevated to the right height and the lines were attached well to the existing lines.

Was this review helpful?
Company Response

Thank you for the review. Hope you are enjoying your new pool heater. thanks again.

Kelli
Kelli
1 review Bowmanville, ON
10/10

Pool heater and gas line installation

Dwayne and his crew were great! They came on the date and time agreed upon and worked hard to complete the job with no issues. They left everything better than when they arrived and provided us with clear operational instructions. They even painted the gas line to match the house. I would not hesitate to recommend this business. Can’t wait to enjoy the gas heater this spring! Thanks so much!

Was this review helpful?
Company Response

Thank you for the review Kelli. Pools have opened early this year:) and with that the pool heaters will be working overtime. Enjoy!

John
John
0 reviews , ON
10/10

Furnace replacement

My furnace had stopped working in the early morning hours.
I Called Dwayne from Cool flame and he sent his tech Jerimy out that morning.
Upon inspection it was found the heat exchanger was corroded through. The problem was shown to me and I was given the option to repair or replace.
Since the furnace was over twenty years old I opted for a new unit, for a great price.
It was installed within two hours of my desision.
Incredibly clean work and great men to have in my home.
I highly recommend Dwayne and Jerimy for repairs and service.
In fact I have a great slogan for Dwaye
I call him " Coolflayme Dwayne"

Was this review helpful?
Company Response

Thank you John for the review. Glad we can help and thanks for the smiles, always a pleasure. Thanks for the slogan:)

David
David
3 reviews Pickering, ON
10/10

Came to give me a quote and saved the day !

Dwayne was fantastic ! he came on time to come and take a look at a fireplace issue to give me a quote and not sure how.... the door closed and locked us out of the house. He took on his own time to help me and managed to open the house. Even though I can't review his work (yet), I just wanted to give him 5 stars for kindness and ingenuity !!

Tks Dwayne !

Was this review helpful?
Company Response

Thanks for the review David. Too funny. It was my pleasure to help out. :)
hopefully we talk soon. cheers.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cool Flame Heating And Cooling

Cool Flame Heating and Cooling is a full service heating and air conditioning company. Whether you need a full heating and/or air conditioning install or you need your units cleaned out, we can do that!

Cleaning and Maintenances
Furnace and AC Installation/Service
Hot Water Heater Installation/Service
Pool Heater Installation/Service
Oil / Electric to Gas Conversion
Duct Work
Custom sheet metal
BBQ / Stove / Dryer Gas Lines
WE NOW DO DUCT CLEANING!!

Call us or message us today for a free a estimate and to book an appointment.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, Hot Water Tanks, Tankless water heaters, FirePlaces, Pool heaters, Humidifiers, HRV's, Thermostats, Boilers, Heat pumps, Ductless split systems,
SERVICES
Installations, Service and Maintenance of Furnaces, Air Conditioning, Hot Water Tanks, Tankless Water Heaters, FirePlaces, Boilers, Ductless Split systems, Heat Pumps, Gas Dryers/Stoves/BBQ's, Humidifiers, Thermostats, Air Cleaners. Installation of gas piping of all propane and Natural Gas appliances. Custom Duct Work Installation. Rental Furnaces, A/C's, Hot Water Tanks and Tankless through Enercare Solutions.
BRANDS
We can service all makes and models of hvac equipment. The brands we install are: ICP.com, Tempstar, Keeprite, Maratherm Rinnai, Triangle tube combi boilers, Continental fireplaces, RayPak, Sta-Rite, Pentair, General Aire 1042, Vanee, Honeywell, White Rodgers, Sensi thermostats, Bradford White, HTP, Slant/Fin, LG, Rheem, GSW.
SPECIALITIES
Furnace installation, Air conditioning installation, Fireplace installation, Hot water heater installation, Pool heater installations, Service on all brands of equipment, Gas line installations.
WEBSITE
http://www.coolflame.ca
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, American Express, Cash
LICENSES
Gas Technician 2, 313D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.