Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
1648 Taunton Rd Hampton ON L0B 1J0
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Cool Flame Heating And Cooling
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97%

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Reviews by rating (past 12 months)
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Reviews for Cool Flame Heating And Cooling

Average customer rating:
9.9 10 (67 reviews)

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Private User
Private User
Private User reviews Oshawa, ON
10/10

HVAC service

I was using Coolflame for all our Cash 4 You Durham stores for the past 5 years.Never had a better service with any other HVAC company before.
Fast,efficient,reliable,moderately and very affordably priced!Lowe the owner Dwayne and all the guys who work for this company.Recommend for anyone:business or home.
Kirill

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1980 in Hampton
1980 in Hampton
1 review Hampton, ON
10/10

Gas Fireplace Service

Dwayne came highly recommended to me and when I called for a service repair on a gas fireplace, he took the call himself and quickly booked a appointment for the next day. Technician Jeremy did a great job accessing the problem as a faulty Thermopile and made the repair. I was happy with the cost of service call and will definitely will call Dwayne for any future repairs.

Scott Ferguson.

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Company Response

Thank you Scott. We appreciate the review. With NO diagnostic charges, we feel that prices stay fair.
Thanks again!

Hélène in Ajax
Hélène in Ajax
1 review Ajax, ON
10/10

Prompt and professional

I've trusted Dwayne and his team for all issues with heating and cooling. I know they will always perform the job professionally, and I trust their work. This time, the furnace stopped working. Dwayne responded to my message promptly (after hours, of course) and had Jeremy out the very next day. The weather was warm enough that it was not an emergency. Jeremy was professional, and took the time to educate me on what he had done, and on how to choose filters for my furnace. Dwayne, you should know that Jeremy represents you very well! Thank you gentlemen for the great work, as always.

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Company Response

Thanks Hélène for the great review and thanks for the trusted service. We try to give appropriate and professional advice when we can.

Genevieve in Ajax
Genevieve in Ajax
1 review Ajax, ON
10/10

AirConditioner installation

Had a recommendation from a family member.
Great communication, appointments were timely for a quote and installation. Flexible with appointment. Respectful and tidy. Would highly recommend for heating and cooling needs!

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Company Response

Thanks for the review Gennie. When the warmer weather arrives, enjoy the working ac:)

Jeff
Jeff
1 review Hampton, ON
10/10

Furnace Repair

I run a Property Management company in Oshawa and use Cool Flame for all of my furnace and A/C repairs for clients. Dwayne and his team are responsive, professional and quick to diagnose and repair the issue at hand. They do a great job of fixing it right the first time.

If you are looking for HVAC professionals that will fix the problem quickly and have fair pricing, then call Cool Flame.

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Company Response

Thanks Jeff. It is great working with you guys as well. Thanks for all the trust and support. Until next time:)

Jasmine in Newmarket
Jasmine in Newmarket
1 review Oshawa, ON
10/10

Will recommend

We have been using Cool Flame since our pool heater stopped working right before our big house warming pool party and Dwayne was able to squeeze us in and come on on very short notice to make sure our party went off without a hitch. Since then I have had them clean our old furnace and just last week when our 20+ year old furnace called it quits, I knew the first person to call was Dwayne. Both Jeremy and Dwayne worked together to diagnose our furnace and help us purchase a new one which they installed seamlessly. I came on here to write a review because they are the type of company you want to see do well. Dwayne is a genuine, trustworthy professional and I have already recommended him to family and friends and would recommend to anybody. I honestly can’t say enough about these guys and this company!

1 of 1 people found this review helpful.
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Company Response

WOW! Thanks Jasmine! We will see you guys soon and have a quick look at the pool heater before the season starts. thanks again for the great review.

Todd in Toronto
Todd in Toronto
1 review Toronto, ON
10/10

Fireplace repair

Was given a great deal. Jeremy was punctual and informative and friendly. He gave me options for my repair so I didn’t feel trapped with minimal options. Can’t say enough positive things about my experience

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Company Response

Thanks Todd. We try our best to give customers several options and come up with the best plan for a positive outcome. thanks again:)

A.M.
A.M.
7 reviews Ajax, ON
10/10

Furnace cleaned and a bonus repair

I found Cool Flame on Home Stars when we needed our furnace cleaned. Dwayne returned my call promptly and Jeremy (?) did a great job, quick and clean. When I asked him to check out the humidifier that comes with the furnace, he found that it was not working at all and probably hadn't in years. The solenoid needed replacing. He got the part and it's been working well since. My husband and I have found this has made a big difference in how dry our skin is during the winter months and are grateful the problem was repaired. We used Cool Flame again for a small job a couple of months later and will call them again if needed. Great friendly service at a reasonable price.

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Company Response

Thank you for the repeat business and thank you for the review.

Sharon in Clarington
Sharon in Clarington
1 review Bowmanville, ON
10/10

Furnace stopped working

Called Dwayne early morning, left message that furnace had stopped working. Received call back very quickly. Dwayne said he could be out late morning. He arrived around 10 am, had the problem diagnosed and fixed in about 20 min. Dwayne was very efficient, friendly and certainly new what he was doing. I would highly recommend his services and will definitely call him again.

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Company Response

Thank you for the great review. We do our best to be efficient in getting the equipment back up and running as quick as possible.

Private User
Private User
Private User reviews Whitby, ON
10/10

Kitchen Appliance Installation

Dwayne and his team were really professional in walking me through the entire process of installing the gas kitchen top. They were prompt for the installation date and also quick to respond to questions. I have already referred them to my friends and would definitely recommend them to others

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Company Response

thank you for the review. Much appreciate the recommendations to others. Have a great day.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cool Flame Heating And Cooling

Cool Flame Heating and Cooling is a full service heating and air conditioning company. Whether you need a full heating and/or air conditioning install or you need your units cleaned out, we can do that!

Cleaning and Maintenance
Furnace and AC Installation/Service
Hot Water Heater Installation/Service
Pool Heater Installation/Service
Oil / Electric to Gas Conversion
Duct Work
Custom sheet metal
BBQ / Stove / Dryer Gas Lines
WE NOW DO DUCT CLEANING!!

Call us or message us today for a free a estimate and to book an appointment or you can download our free app from the Google Play Store or the AppStore!

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, Hot Water Tanks, Tankless water heaters, FirePlaces, Pool heaters, Humidifiers, HRV's, Thermostats, Boilers, Heat pumps, Ductless split systems,
SERVICES
Installations, Service and Maintenance of Furnaces, Air Conditioning, Hot Water Tanks, Tankless Water Heaters, FirePlaces, Boilers, Ductless Split systems, Heat Pumps, Gas Dryers/Stoves/BBQ's, Humidifiers, Thermostats, Air Cleaners. Installation of gas piping of all propane and Natural Gas appliances. Custom Duct Work Installation. Rental Furnaces, A/C's, Hot Water Tanks and Tankless through Enercare Solutions.
BRANDS
We can service all type of makes, but brands we install are: ICP, Keeprite, Rinnai, Takagi, Napoleon, RayPak, Sta-Rite, Pentair, General Aire 1042, Vanee, Honeywell, White Rodgers, Bradford White, HTP, Slant/Fin, LG, Rheem, GSW.
SPECIALITIES
Furnace installation, Air conditioning installation, Fireplace installation, Hot water heater installation, Pool heater installations, Service on all brands of equipment, Gas line installations
WEBSITE
http://www.coolflame.ca
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Mastercard, Cheque, American Express, Cash
LICENSES
Gas Technician 2, 313D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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