Simply Smart Home

I registered with Simply Smart Home six months ago for a free home assessment and Nest Carbon Dioxide Detector. On both appointments they failed to show up. I was very disappointing that I wasted my time to wait for no one to show up.

Kai from SSH came by, did an audit of my existing smoke alarms (which were thankfully all up to date), and then installed the free Nest Protect. He was excellent. Not pushy, but knowledgeable. He even corralled my kids and gave them a fire safety lesson. Will definitely reach out to Kai again if I need more smart home help.

TBD what the real catch is with this free Nest Protect install. Maybe it's the skeptic in me. But so far, SSH and especially their tech Kai, were a pleasure to deal with.

I am never the one to write stories or share my experiences through social media. Kaydin Nguyen a Simply Smart Home Technician who I dealt with months before when installing my Nest Thermostat understands the definition of 'Super Serving' his clients! Kaydin was the main reason why I personally followed up with him to do the install because of the impression he left. Even though he was never my assigned technician he booked everything on my behalf and communicated the scope of work. Unfortunately, that's where things fell short with his colleagues. Due to the misunderstanding and miscommunication, I messaged Kaydin directly as to what had happened. He called the office directly and investigated where things fell through. He offered is empathy and understand my frustration and the service was unacceptable and took the ownership on ensuring it did not happen again. He was confident and wanted Simply Smart recover from this mishap. If it wasn't for individuals like Kaydin, I easily would have walked away, but Kaydin displayed professionalism and went above and beyond his role to make things right.

For those interested in their services, please request for Kaydin.

Kudos and 5* Kaydin!!!

Devraj was fast and efficient when installing but also very thorough when explaining. He did a walk through of the old appliance’s explained any safety concerns and the difference between old and mew technology. It was a very educational experience.

Simply Smart Home sent installer Kai to install our NEST PROTECT.

Simple description of Kai " Smart, knowledgeable, and friendly"

Me being in IT field and Home Automation business Kai couldn't pretend he knew things, his knowledge was refreshing as not too many people so far I encountered in IT field knew about Home Automation or Z-Wave. Kai has also given us about some fire safety tips and we are grateful for his time and expertise.

Thank you Kai, we wish you the best of luck in your future installs. Simply Smart Home you are great.

Devraj was really clear in his points he was very helpful and was willing to spend time in his explanation and really good in his work and talked well regarding fire safety and was to clean the dryer off excess lint as it is a fire hazard

The company advertised for Nest Protect Plus Installation at no cost as per attached. I registered for the programme. After very long time their rep came and inspected my house from top to bottom. Did not even talk or install the Nest protect pro.
Appears false advertisement to visit and inspect homes by strangers. Extremely unprofessional.
Be Aware

I recently request a next protect installation at no cost from simply smart home. Liby and his colleague came in as expected. he explained with me the details and indicated the protential fire issues. Liby is very professional and i learned a lot from him. i will recommend to my friends. great jobw

Kai from Simply Home was very courteous, professional and knowledgeable. The install was quick and he pointed out that my current smoke alarms had expired and recommended I replace them without pressuring me to purchase any more nest products. By the way, I did replace the old smoke detectors. Thanks Kai!

Devraj was a great consultant! We walked around the house and he gave me tips and tricks to make the house safer and more secure all the while keeping the cost low. He was straight forward with me and gave me all the options. Overall it was a pleasure meeting and working with Devraj.