I signed up for one of simply smart homes free installation of Nest Smoke and CO monitor by listening to their sales pitch. Before the sales pitch was completed, response was great and timely; however, after deciding not to proceed, the consultant / company never responded to my email / SMS regarding the free installation of the Nest monitor even though the consultant mentioned that he will stopped by in a week again to install.
From this act, I am not sure if they would offer great after sales customer service simply because they could not even keep this simple promise.
I still hope that someone from the company would follow up on this