My garage door opener stopped working late on a Saturday afternoon. I called Titan Garage Doors and they told me a technician could come by on Sunday morning. At 9 am on Sunday morning Eli called and said he would be there shortly. He arrived, assessed the problem, took the opener apart and showed me the worn out gear. He explained my options, answered all my questions and gave me an estimate of the cost. He did not have a replacement part with him but told me he would return in the evening if that was agreeable. In the pouring rain on Sunday night at 8 pm he came back, replaced the part, made a few adjustments, and fixed a squeal that I had mentioned was driving me nuts. The cost was exactly what he had quoted. Eli was knowledgeable, efficient, highly skilled, professional and friendly. I would recommend Eli and Titan Garage Doors to anyone with no hesitation. It doesn't get any better than that for excellent service.