We have bought several pieces at Lazyboy through the years and they have always provided good service.
We had custom ordered a sofa and loveseat and during the next few months found that the cushions kept slipping. Because of this we kept the tags on and always had it covered when using it. After a few discussions and a representative came to the house, They returned it with full credit We then purchased another style and ended up ordering more furniture at the same time. . We love what we have now and will always buy from Lazyboy