Good morning Krista. I am sorry that you weren't satisfied with your service from Greenway Moving, but I would like to go over a few details that I found missing from the above. Your original quote was sent to you on December 5/17 for 5000lbs, which is in the middle of the industry standard of a 3 bedroom home (4000-6000lbs). After your booking agent and yourself discussed the items you wanted to have moved, it was agreed upon by both that a revised estimate for 4000lbs would be in order. We can only be as accurate in our estimates as the items that are being moved which is revealed to us by the customer. If items were left out, then the estimated weight would be different from the actual weight. For an estimated weight of 4000lbs, then the crew that was sent to you, 2 men, 1 truck is standard. Regarding the delays in arriving for pickup and delivery, delays on the road, delays at prior pickups or deliveries, these are things that can't be predicted nor prevented. While we strive to be as punctual as possible, there are times is just isn't possible. I will speak with claims to find out when they sent the submission form, and will ask them to resend. If you could check your spam/junk folder, as it sometimes goes there instead. We sent you the scale tickets for the weight, and this is why we strongly encourage our customers to attend the scaling, so there isn't any second guessing or speculation. I am a bit confused by some of what was written, you are angry about the final weight being more, but then state that the estimated weight wasn't enough, and then we only sent 2 men/ 1 truck, yet it was your booking agent, and yourself that agreed that the estimated weight, based on the items being moved would be more accurate at an estimated 4000lbs. With regards to the missing mirror, I have confirmed with the warehouse manager that it has indeed been delivered to you. I would be more than happy to clear up and clarify any misunderstandings, but I would like to clarify that we did what we were contracted to do, and again, our estimations can only be as good as the items we are being told are being moved. We have not charged anything more than what was calculated as the final amount owing based on the actual weight, and the additional packing, which was signed and agreed upon by yourself. Please refer to the pink copy of your contract that would have been given to you once the pickup was completed, and your initials are beside both the scale fee, and the packing charges, indicating that they were understood, and agreed upon. While you are more than entitled to your opinion, I would strongly convey to you that the comment regarding us as being scam artists is bordering liable and slander, and as we haven't done anything more than what you were told would happen, I would ask that you govern yourself accordingly. I will once again stress that your booking agent revised the original quote after speaking with you, and you discussed with them what you were looking at moving. I have complete confidence in my team to know that if they are given the proper information, then the estimates they provide are accurate as possible. If you would like to discuss your account further, don't hesitate to contact the office and we would be more than happy to help!!