13 hours to move 3 bedroom condo with invoice that was almost three times the estimate. I had to pay because they won’t unload until paid. Nothing where it should be and unwrapped furniture on soaking wet floor of truck. They took everything apart and didn’t tell us until after that it was $75/item to reassemble. They left dangerous piles of furniture and boxes everywhere.
I Had a great experience with GreenWay movers. They moved me from Montreal to New York and quoted me lower than any other moving company in Monreal. They were also able to take on the job on very short notice and helped me with all the paper work required to move my things to the States. All of my belongings arrived undamaged and on time. I would highly recommend these guys!!
Thank you for taking the time to write this review following your experience. Moving can definitely be a stressful time and we're so glad to hear the crew made the day a smooth one for you. We hope you enjoy your new home and thanks again for choosing GreenWay Moving!
They did a very good job on packing, loading and unloading everything. Nothing damaged. it was a full packing and same day job. They did it these guys are really good on what they are doing. I highly recommend GreenWay moving. Special thanks to Ata Jamal and Bulent.
Cristal - Thank for posting this great review about your experience with GreenWay Moving & Storage. We pride ourselves on the work our employees do in taking great care of clients' possessions and we're happy to hear your move was successful as well! We hope you enjoy your new home!
It was very stressful times, waiting for closing date,choosing the movers and ofcours the move itself. We had to go through all the quotes and we are glad we went with Greenway Moving. The movers who came for our move were very personable and polite. We had so much stuff and we needed extra packaging. The guys knew exactly what they were doing, they were very professional and quick. Even though it took us all day to move, everything went smooth and the price was on point.
Thanks for spreading the word about GreenWay Moving & Storage. Our goal is to ensure that all of our clients' moves are as hassle-free and seamless as possible, and we will always go the extra mile to make sure that happens. We look forward to helping you again in the near future if you need any packing, moving, or storage! All the best in your new home.
Elly was extremely pleasant and helpful helping to organize and co-ordinate our father's move. The movers arrived exactly as scheduled, promptly and with a brand new truck. The two movers, Atakhan and Boulant were very hardworking, efficient and extremely polite. They made a stressful day so much more bearable. We were locating our elderly father from Toronto to the suburbs. We would highly recommend the company and these movers in particular.
Good afternoon, and thank you for the positive review!! We very happy that we were able to help make a stressful day less so, and please, if you know of anyone that is in need of a moving service, don't hesitate to provide our contact information. It was a pleasure being able to provide you with an excellent moving experience!!
even business cards. I called the # on the website and it was dead end, not even that company anymore. After much searching I was finally able to find a number that connected to the moving company and was told they were in the middle of moving themselves which was why the telephone number issue. I was charged over double the amount quoted. They state a 3 bedroom house should be 4000-6000 lbs. As it turns out that is not even possible. NO WAY! We had already moved three 9' x 12' trailers full ourselves with garage / shed / basement items, we had NO appliances, very minimal (not heavy wood) furniture, average amount of boxes for a 3 bedroom home and ours ended up weighing in at 8200 lbs. They made a MESS of our cream carpeted stairs at the old place, when they left they were black. They took 5 hours to load the truck, yes remember I said they only sent 2 guys. That was with us helping them bringing ALL boxes from upper floor and basement both to the main floor for them to load the truck. Movers took cigarette breaks every 15-20 minutes it seemed. Nightmare!!!
Then I was contacted by the moving company the next day and was told the extortionate amount they were going to charge me for the move because of the weight. And if I didn't pay it before the load was scheduled to be dropped off they would NOT return our belongings. Was told at that point that its not unusual for homes to weight over the amounts quoted and the weight is was it is. We had to pay or we would not get our items back. AND if we wanted to pay by credit card they usually add another 5% on top of the cost for the credit card fee but they were going to be generous and only add 3%. Holding our belongings hostage was outrageous in my opinion but again what choice did I have but to pay the ransom amount they asked, or I live with nothing I own and try and fight it. So I paid, no choice.
Now at the other end where they were unloading our belongings (2 days later), again they were LATE, and only sent 2 guys. Unloading went faster but always does. Some furniture was damaged, and 1 item was missing completely. I was in contact with the company several more times that day about my displeasure with the whole experience, they outrageous cost and damaged and missing items. To no avail regarding the cost. No compensation for all the problems or budging on that at all from them. Was told that they found the missing item and it would be delivered in 1 week when they were out this way again. Not happy about that but I decided to accept that and wait. Well, today was they day it was to arrive and it did not show up. I have called and left a message. No reply yet. As for the damaged item. No claim form was ever sent to me as they said they would. Nothing has happened at all.
VERY DISAPPOINTED WITH THIS COMPANY, AND I WILL NEVER USE THEIR SERVICES AGAIN OR RECOMMEND THEM TO ANYONE.
IF YOU DO DECIDE TO USE THEIR SERVICES, BUYER BEWARE!!!!
Good morning Krista. I am sorry that you weren't satisfied with your service from Greenway Moving, but I would like to go over a few details that I found missing from the above. Your original quote was sent to you on December 5/17 for 5000lbs, which is in the middle of the industry standard of a 3 bedroom home (4000-6000lbs). After your booking agent and yourself discussed the items you wanted to have moved, it was agreed upon by both that a revised estimate for 4000lbs would be in order. We can only be as accurate in our estimates as the items that are being moved which is revealed to us by the customer. If items were left out, then the estimated weight would be different from the actual weight. For an estimated weight of 4000lbs, then the crew that was sent to you, 2 men, 1 truck is standard. Regarding the delays in arriving for pickup and delivery, delays on the road, delays at prior pickups or deliveries, these are things that can't be predicted nor prevented. While we strive to be as punctual as possible, there are times is just isn't possible. I will speak with claims to find out when they sent the submission form, and will ask them to resend. If you could check your spam/junk folder, as it sometimes goes there instead. We sent you the scale tickets for the weight, and this is why we strongly encourage our customers to attend the scaling, so there isn't any second guessing or speculation. I am a bit confused by some of what was written, you are angry about the final weight being more, but then state that the estimated weight wasn't enough, and then we only sent 2 men/ 1 truck, yet it was your booking agent, and yourself that agreed that the estimated weight, based on the items being moved would be more accurate at an estimated 4000lbs. With regards to the missing mirror, I have confirmed with the warehouse manager that it has indeed been delivered to you. I would be more than happy to clear up and clarify any misunderstandings, but I would like to clarify that we did what we were contracted to do, and again, our estimations can only be as good as the items we are being told are being moved. We have not charged anything more than what was calculated as the final amount owing based on the actual weight, and the additional packing, which was signed and agreed upon by yourself. Please refer to the pink copy of your contract that would have been given to you once the pickup was completed, and your initials are beside both the scale fee, and the packing charges, indicating that they were understood, and agreed upon. While you are more than entitled to your opinion, I would strongly convey to you that the comment regarding us as being scam artists is bordering liable and slander, and as we haven't done anything more than what you were told would happen, I would ask that you govern yourself accordingly. I will once again stress that your booking agent revised the original quote after speaking with you, and you discussed with them what you were looking at moving. I have complete confidence in my team to know that if they are given the proper information, then the estimates they provide are accurate as possible. If you would like to discuss your account further, don't hesitate to contact the office and we would be more than happy to help!!
4 1/2 stars. Right from the beginning, they were great! Elly in the office is particularly amazing! She gave me the best price out of 20+ companies I got quotes from and it was a pleasure talking with her. She was professional, polite, friendly, fun and efficient. What else could you ask for? And, once everything was done and I was all moved in, there were no extra costs for anything. As well, both the two movers in Toronto and the two in Montreal were awesome! They were all very polite and professional. Thanks guys for taking such good care of my stuff! Even the payment was easy as I was able to pay by e-transfer. That's where Elly shone again because accounting made a mistake and the bill was more than it should have been. Elly was right on top of it and got corrected in no time. I highly recommend this company!
Thank you very much for considering us as the best movers and thanks for the recommendation. If you ever need to move back to Toronto from Montreal, or anywhere else in Canada for that matter, please feel free to contact us again and we will be more than happy to help!
I recently moved from Ottawa to Pickering and this company was AMAZING!! The estimated cost and actual cost were mere dollars apart, and the guys were great!! Everything went exactly as my booking rep told me it would from pickup to delivery, no surprises. I have already referred them to my sister who will be moving next summer and will give their name to anyone else I know that will be moving in the near or far future. Keep up the great work guys, you rock!!!
Dear Margaret. We appreciate your business and sharing your moving experience with our potential clients. Please be confident in referring us to your friends and family as we continue working hard to satisfy all of our clients' moving needs.
With Best Wishes,