R.L. General Contractor

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R.L. General Contractor
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74%

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Reviews for R.L. General Contractor

Average customer rating:
8.1 10 (7 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Master ensuite renovation, drywall repair, and painting throughout

Reggie and his team looked after all of my needs and provided a great product under a tight schedule. It took a little longer than originally anticipated however I think that's the case with most renovations. He's been very responsive to any questions or concerns that I have had throughout the entire process. His quotes are very reasonable and the work was completed within the estimated budget.

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Company Response

On our initial meeting I was surprised to see the walls of the house were completely destroyed. The drywall had to be repaired, the whole house had to be repainted. We also redesigned the master bathroom and fixed all the doors. Your goal was to put the house for sale and the time for our job was under tight timelines.
We are happy to hear that a week after we completed the work, the house was sold. This must have been a huge relief for you with the desired outcome.
Thank you for giving us the opportunity to work with you. The success of this project was the good communication and it was reflected in the end result.

Lara in Nepean
Lara in Nepean
1 review Ottawa, ON
8/10

Basement Renovation

RLGC was hired to remove existing, damaged and old drywall of our external walls in the basement, in order for sprayfoam insulation to be installed and install new drywall and baseboards; remove old carpeting and replace with new flooring; and paint. The result is what looks like an entirely new basement that is bright, fresh, modern and warm. Reggie is nice to work with, responsive, and honest. His team (particularly Simon) did quality work - our drywall in particular is excellent. The workers were excellent dealing with our kids and pets in a busy household, and did a good job of keeping the workspace tidy. The work took longer than expected, but overall we are satisfied with the work.

1 of 1 people found this review helpful.
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Company Response

Giving the basement a new or fresh look is what we do best. Good communication always give positive results. We have worked very hard to deliver high quality work. Your enthusiasm and recognition when the project was completed was very much appreciated. Thank you for giving us the opportunity to work with you.

baboon in Ottawa
baboon in Ottawa
1 review Ottawa, ON
9/10

basement revovation bathroom toilet bedroom

reg and group are real professional they n\know what they are doing. great job many thanks will enjoy it for years to come. May do furthur work in the future will use them again 2 thumbs up

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Company Response

We were retained to design a new basement to accommodate the parents to come and live with you. Combining our efforts, we came up with a nice floorplan apartment style, compact and comfortable, for the parents to enjoy a pleasant stay.
On behalf of my crew and myself, we have really enjoyed working with you. Hope you will enjoy this new living space in the house.

Denis in Ottawa
Denis in Ottawa
1 review Ottawa, ON
9/10

New Cedar Deck

Great service, and good price. The team built our deck build it with a great design. Reggie genuinely cares about the service they provide. We are very happy with our new ceader deck.

Review has 1 previous version
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Company Response

We were retained to design & built a deck. . We have built within budget and on time. We are happy for you. Now enjoy many BBQ with the family and a good time of relaxation.

E in Ottawa
E in Ottawa
1 review Ottawa, ON
10/10

Great team

Reggie was great. He is mindful of your budget and genuinely cares about the service he provides. He took the time to make sure that we were aware of the project details (including cost), and was available to answer our questions. His team is knowledgeable, efficient and respectful. I strongly recommend this company.

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Private User
Private User
Private User reviews Ottawa, ON
1/10

Drywall job - hanging, mudding, sanding, finishing

We have been in the business for 25 years and never have we had a worse drywall job. First off, after securing a contract, R.L. took on another job and we saw a guaranteed job of 3 weeks turn into between 6-7. To be honest, it never got done properly and in the end, we ended up fixing the problems ourselves, rather than fight and expect them to do a good job. This cost us extra time money. Our result isn't what a true professional would give you.

Jason, Reg's son brought a crew of inexperienced and under qualified workers that used our house as training. The results include crooked walls, cracks, applying too much mud, lack of sanding in some spots and a total uneven surface in corners and on ceilings. Their idea of a finished result is truly horrific !

In their defense, they did come back several times to attempt to fix the issues, however, when you are incapable of actually doing a good job, the result is the same. My thought, is that they are a jack of all trades and masters of NONE ! We ended up fixing it ourselves as we know what we're doing. We just didn't want to have to. That's why we hired them to do it as we worked on other parts of the house. However, if you are a home owner with no experience in drywall, you'll be left with nothing but disappointment and you will assume the cost of bringing in an actual professional to fix it.

It's not the end of the world, here. Everything can be fixed. It just takes time, and costs money. They bit off far more than they could chew and when push comes to shove - they took ZERO responsibility for doing a really bad job. It's embarrassing. Just look at the pics and see for yourself.

Nothing they can say in the response to this review changes the fact that this was a terrible job that took double the time and left us with nothing but a mess. Just go to someone with good reviews and leave these guys to the mickey mouse jobs - stick to your province !

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Company Response

It is important for the reputation of the company to have good communication at all time. We have procedures in place that must be followed, Inspection sheet of the work done looking for the workmanship and the work in progress and work completed which both client and contractor must this report.
This job was completed last December of 2017, and it is only in April of 2018 that you decided to post and address the situation in a very low class approach and disrespectful.

To resolve any issues an inspection report must be presented and anything addressed as such. This was your chance to resolve your issues four months ago. We are very respectful and we are prepared to do every thing to resolve any issues with a positive outcome. We deal with all issues with respect and professionalism.

99% of our client are very satisfied the way we manage all project every step of the way and they feel very comfortable to work with us. We deliver all projects as per the client expectation.

A final inspection was done and sign by both parties every thing was to full satisfaction and completed. Nothing else was noted on the inspection report. You have not address issue on the inspection report. You did not approach us immediately after the project. It is at this moment that issues could had been resolve . I would suggest if you have any issued to contact us directly.

It is important that all procedures be respected in order to have a successful project. We have very high expectation about result and so our client.

Tom
Tom
1 review Ottawa, ON

First Review

10/10

Home office fixing

Reggie from RL General Contractor came to replace a walls and add new ones in my basement, added new lighting fixtures and added new outlets. This made my home office much more inviting and easier to work in

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Company Response

Thank you for your review. We are glad you enjoyed our services and look forward to working with you again in the future should you need.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about R.L. General Contractor

R.L. General Contractor offers both residential and commercial services. We provide bottom to top service to meet all our clients needs be it at home or place of business. Below is a list of some of the service we provide, if you have any questions or do not see what you were looking for just give us a call or send us an email.

CATEGORIES
General Contractors
SERVICES
General Contractor, Home Renovation, Remodeling, Home Repair, Kitchen Remodel, Bathroom Remodel, Drywall - New or Repair, Electrical, Waste Removal, New Basement
WEBSITE
http://rlgeneralcontractor.com
PAYMENT METHOD
Cash, Debit, Credit
MEMBERSHIPS
BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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