R.L. General Contractor

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HomeStars  >  Drywall Contractors in Ottawa  >  R.L. General Contractor  >  Drywall job - hanging, mudding, sanding, finishing
Private User
Private User
Private User reviews Ottawa, ON

Drywall job - hanging, mudding, sanding, finishing

We have been in the business for 25 years and never have we had a worse drywall job. First off, after securing a contract, R.L. took on another job and we saw a guaranteed job of 3 weeks turn into between 6-7. To be honest, it never got done properly and in the end, we ended up fixing the problems ourselves, rather than fight and expect them to do a good job. This cost us extra time money. Our result isn't what a true professional would give you.

Jason, Reg's son brought a crew of inexperienced and under qualified workers that used our house as training. The results include crooked walls, cracks, applying too much mud, lack of sanding in some spots and a total uneven surface in corners and on ceilings. Their idea of a finished result is truly horrific !

In their defense, they did come back several times to attempt to fix the issues, however, when you are incapable of actually doing a good job, the result is the same. My thought, is that they are a jack of all trades and masters of NONE ! We ended up fixing it ourselves as we know what we're doing. We just didn't want to have to. That's why we hired them to do it as we worked on other parts of the house. However, if you are a home owner with no experience in drywall, you'll be left with nothing but disappointment and you will assume the cost of bringing in an actual professional to fix it.

It's not the end of the world, here. Everything can be fixed. It just takes time, and costs money. They bit off far more than they could chew and when push comes to shove - they took ZERO responsibility for doing a really bad job. It's embarrassing. Just look at the pics and see for yourself.

Nothing they can say in the response to this review changes the fact that this was a terrible job that took double the time and left us with nothing but a mess. Just go to someone with good reviews and leave these guys to the mickey mouse jobs - stick to your province !

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Company Response

It is important for the reputation of the company to have good communication at all time. We have procedures in place that must be followed, Inspection sheet of the work done looking for the workmanship and the work in progress and work completed which both client and contractor must this report.
This job was completed last December of 2017, and it is only in April of 2018 that you decided to post and address the situation in a very low class approach and disrespectful.

To resolve any issues an inspection report must be presented and anything addressed as such. This was your chance to resolve your issues four months ago. We are very respectful and we are prepared to do every thing to resolve any issues with a positive outcome. We deal with all issues with respect and professionalism.

99% of our client are very satisfied the way we manage all project every step of the way and they feel very comfortable to work with us. We deliver all projects as per the client expectation.

A final inspection was done and sign by both parties every thing was to full satisfaction and completed. Nothing else was noted on the inspection report. You have not address issue on the inspection report. You did not approach us immediately after the project. It is at this moment that issues could had been resolve . I would suggest if you have any issued to contact us directly.

It is important that all procedures be respected in order to have a successful project. We have very high expectation about result and so our client.