The owner Karl appears nice and friendly when getting your business. Once you pay for the season, then the nightmare begins. The snow removal is frequently skipped or delayed, and you have to land up doing it yourself. There will never be any response to your calls, so you are left helpless. He is very arrogant and will show his true color, unprofessionalism, if you happen to complain. He left his service midway and even refused to refund. Beware of this guy. Pay bit more to some reputed company and get some peace of mind.