Furnace Family

We had no heat called multiple companies and they claim to have 25 hour service yet no one answered at 9pm. Furnace Family not only answered, they came out and fixed our furnace for a reasonable price. We had another company come out a few months ago advertising no over time charge which was a lie they just added it to the cost of the parts. We highly recommend Furnace Family great service and honest pricing.

We recently replaced our 21 years old 2 furnaces and water heater through Furnace Family and very pleased with their service. I did online chatting on their web site with owner Dareck M. what I am looking for and soon got a call from Dave L. Sales Manager to set up time to meet. Dave came to our house, explained in detail various options, pros and cons, answered all our questions. He provided detailed quote which was very reasonable with no hidden fees or extra costs. We set up installation date as per our convenience. Crew of 3 guys Ross, Matt & Richard came with 2 trucks, introduced themselves and explained what they will be doing. We found the crew very skilled/professional and they completed 2 furnaces & a water heater replacement in about 5 hours. All work was done to our satisfaction with best quality workmanship. We had messy separate drain lines from 2 humidifiers, A/C unit going to floor drain and they combined them all in one PVC line and placed neatly. They answered all my questions during installation and their team work was remarkable. All work area was cleaned thoroughly after the work. They tested all equipment after installation, explained the functions and made sure we understood. After couple of days, I got email from their office to set up City Inspection. City Inspector came and was satisfied with the up to code installation and provided inspection sticker. Nikki W. from their office took care of 10 year warranty registration as well as processing rebates with Lennox. I received email direct from Lennox with my warranty letter and rebate payment. Dave L. followed up if everything went to our satisfaction. We are very glad we choose Furnace Family and commend the whole team Dareck, Dave, Ross, Matt, Richard and Nikki for professionally managing the whole process from start to finish. If you are looking for replacing furnace/water heater/AC, look no further than Furnace Family and strongly recommend them.

Great service, very professional highly recommend. Good price for what was done and everything was explained up front.

Had Jeff out to fix my furnace late at night, no other company would even answer their phone. Got us up and running and was very informative. Great company thanks for the help will be calling for a new furnace in a few months.

We needed a new furnace because our 12 year old one had a cracked heat exchange. We shopped around for a few months getting several quotes from several different companies, it was summer anyway. The Furnace Family was the last company we talked to and I wish they were the first! They were not only friendly, professional and honest but they truly made us feel comfortable the entire time.
When Dave came to give us a quote, he provided us with detailed information that other companies did not. He also listened to what we wanted and did not try to pressure us into buying something out of our price range.
The install took less than 5 hours. And the great guys that came to do the install were more than professional and clean! They wasted no time getting the job done and done right. The inspector that came by after the install said they did a phenomenally clean job.
Thank you Furnace Family for making this an easy, affordable and WARM experience for us. We'll be calling you next year for Air Conditioning!

Our furnace was not providing heat.
I was very pleased with the service of Furnace Family right from the pleasant and knowledgeable receptionist to our service technician, Jeff, who fixed our problem quickly and didn't mind me looking over his shoulder.
I do not hesitate to recommend this company.

I needed to replace two furnaces each twenty years old (one for the main floor upstairs and another downstairs for the basement), and a fifteen years old hot water tank. Space was extremely challenging since the furnace room was very tight. I have had many furnace companies that came up to give me an estimation to undertake this project. None of them came up with any viable solution to solve the space problem, with a reasonable price.
While searching companies online, I saw the high customer satisfaction rating of Furnace Family and wanted to give them a try, and I gladly say, I was pleasantly surprised. And Dave Lambert from Furnace Family came and I told him my dilemma, after a quick look in the furnace room, he brilliantly problem I threw at him. He was simply a miracle worker. Not only he was professional, he is a man of his word. He did not try to over sell me anything I did not need like the other companies. Even when I try to overbuy, he will insist I do not need it. I ended up buying two top of the line Lennox SLP98 Variable capacity gas furnaces with Merv type healthy climate filter, explained to me what he would do. I was simply dumbfounded by the way he solved every possible a high efficiency (96%) vertex hot water tank, and I added Lennox Air Conditioner when I saw Dave’s knowledge and his honesty.
Since I travel a lot, I had time constraint and again, Dave came up with a reasonable solution, and sent one of his best technician Brent. This guy is the best I have ever seen. It was an absolute pleasure having Brent do his duct work and everything associated with it. He is like a skilled surgeon performing his art seamlessly. He took a great pride in doing a good job and cleaning up after himself when he was done. The work exceeded my expectations on how neat and cleanly it was done. On top of the quality of work it was all the small things that made this a great experience. Extremely prompt with correspondence, which I really appreciated.
I contacted Dave needing something, he welcomed me with open arm and he told me: ‘now you are part of our family, and we will take care of you if you need anything.’ It’s great to find a company that is prompt, professional, trustworthy, and reasonably priced. Again Dave is extremely knowledgeable, and doesn’t try to up-sell on unnecessary items. The office admin, I forgot her name, was also great, answering quickly, thoroughly and always following up.
I am extremely pleased with my experience with Furnace Family. They even took care of all the paper works I ever needed with speed and pleasure. Every time I call they are always accessible, and very pleasant to talk to. I already got my rebates from Lennox Company. I would highly recommend Furnace Family to any of my friends and family. It is a five star Company.

Had furnace family install a new AC after ours quit working. Great price and really nice guys doing the work. Clean neat job, took pride in their work.

Just recently had my furnace and air conditioner system installed by Furnace Family. Thank you for providing honest pricing and Dave really explained everything. Guiding us through all options. He wasn't just here for the sale, he really wanted us to be happy. We had a few other quotes but after being hounded by competitors who were just price slashing to get a sale we felt very uneasy and found it so unprofessional, another reason we felt better with going with Furnace Family. On install day the crew came on time as promised and left our house spotless just like it was when they came. They put down floor protectors and treated our house like their own. Very friendly and made sure to run myself and my wife through the system before they left. I have been very impressed with the professionalism from start to finish and thank you for the follow up call, that was really the cherry on top of the cake.

Had Dave out to give us a price he noticed many things other pushy sales guys missed. I was promised a great job and boy did they deliver, even stayed late to explain the new furnace. This is great old school service.. Bravo !! Highly recommend this company!!