Furnace Family

I called The Furnace Family today and was qreeted with a very pleasant and informative recetionist. My A/C quit running and with the long weekend approaching
I was concerned that I may have to be buying a new one. Taryn arranged to have a service tech sent out asap. Richard came to our home and quickly diagnosed our problem . He was a very knowledgeable and friendly young man and had our unit rurunning in no time. The service call with parts was half of what I was expecting on a Friday nite. Thanks to Richard our long weekend was saved and we are very happy customers and would strongly refer this company to all our friends and will definitely be using The Furnace Family in the future.

Called Furnace Family for a A/C installation. From the estimate to the install they were amazing, the attention to incredible and the price was competitive. I would recommend them to a friend or coworker!!

The estimator Dave was by far the most knowledgable and not pushy like the other companies we had out. The installers did a great job, showed true pride in their work.They explained every step and even cleaned up after the job. I would highly recommend Furnace Family you will be impressed.

Furnace Family is a great company to deal with. Buying an air conditioner kind of feels like buying a used car. Most companies insist on coming to your house to provide pricing information. This is where the high pressure sales pitch starts. Some companies are downright forceful. I DID NOT find Furnace Family to be this way. The sales pitch was more information session. No pressure. Salesman actually steered you toward a less expensive model with full explanation why. Installation was EXPERT. The install was completed above expectations and ABOVE INDUSTRY STANDARDS. Dareck and Richard were thorough, tidy, friendly and knowedgeable. I would not hesitate to recommend Furnace Family for all your heating and cooling needs. I booked this company based on positive reviews and I am fully satisfied.

Furnace Family was amazing at the overall process was easy. Dave explained everything to us and more! We felt very comfortable with him as our estimator more so than other companies who are too aggressive. Tyler and his assistant can't remember his name ... clean professional and really left our house spotless. Tyler took extra effort to explain things. I would highly recommend! Thanks we are feeling much cooler now!!!!! :-)

Got spring maintenance on our furnace. Was easy to book online and the technician was great and answered all my questions. I had a lot of questions. Planning a/c shortly.

The technician that came out was excellent. He explained everything he was doing with us step by step. We didn't feel rushed at all with his service and he took the time which made me feel that he truly cared and it wasn't just a "job" to get done and move on to the next one.

Gerry was very thorough and knowledgeable. I felt like we got great value for the service. Highly recommend the company.

Furnace Family gave accurate quote, no hidden fees or extra service costs. Furnace was delivered and installed on time. I appreciate their customer service and how professional they were. Would use them again happily.

Enjoyed previous dealings with this family that formerly owned the Furnace co. Late nite emergency calls. New installation, Furnace , Air conditioning and hot water tank . With maintenance available. Responsible and trust worthy.