Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Furnace Family

Average customer rating:
9.9 10 (358 reviews)

Sort by

a_abbaspour
a_abbaspour
1 review Edmonton, AB
10/10

Furnace repair

I think the work was done good and properly. Will wait and see how it works

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Thanks for your feedback! Let us know if you need anything else ! :-)

walkercraig252
walkercraig252
1 review Edmonton, AB
10/10

Furnace repair

Replaced fan motor and tweaked furnace function a very short period of time. Punctual, courteous, knowledgeable

Approximate cost of services:
$575.00
Was this review helpful?
Company Response

Thanks Craig for the great review!!!! We are happy to be of service! Thanks for choosing us today!

aypkwan
aypkwan
1 review Edmonton, AB
10/10

Furnace Tune-up

I had a tune up maintenance done to my 20 years old furnace. Jeff Rose, the Service Technician, was very friendly and didn't mind all the dumb questions that I asked. He did an amazing job and thank you!

Approximate cost of services:
$120.00
Was this review helpful?
Company Response

Thanks for the amazing review. Glad Jeff was able to get your furnace all tuned up!

kaosweldingltd
kaosweldingltd
1 review Beaumont, AB
10/10

Service

Work was competed very quickly he knew what the problem was as soon as he saw the furnace very professional

Approximate cost of services:
$450.00
Was this review helpful?
Company Response

thank you for taking the time to provide us feedback. Glad we could get your furnace up and running.
:-)

Armando
Armando
1 review Edmonton, AB
10/10

Furnace repair

Furnace Stopped working overnight. I called at 8am. By 930 by heart was going agian!!

Thank you! Great work!!

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thanks Armando! Glad we could help you and get your furnace back up and running! Thank you for taking the time to post this review!

V Thomas in Edmonton
V Thomas in Edmonton
1 review Edmonton, AB
10/10

New Furnace Installation

We had a new furnace, 2 hot water tanks, humidifier and an air conditioner installed a few days ago. The fellows that came out were excellent... Ross/Matt/Rick. They were very professional, polite and did a superb job! They worked late to ensure everything was done and then Ross reviewed everything with us, i.e. how everything works, etc. He took his time and answered all our questions. We are extremely happy we chose the Furnace Family!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for the amazing review. I passed on your feedback to the whole team!!! Welcome to the Family!

yolanda
yolanda
1 review Edmonton, AB
10/10

furnace maintenance, humidifier.

Very happy with their work, friendly, on time and knowledgeable. We use them for all our furnace and A/c concerns.

Approximate cost of services:
$120.00
Was this review helpful?
Company Response

Thank you Yolanda for taking the time to post a review! Very happy you are satisfied!

ilirg
ilirg
1 review Edmonton, AB
10/10

Furnace Maintenance

Technician checked furnace and fixed leaking from vent. He was quick and show up on time

Approximate cost of services:
$125.00
Was this review helpful?
Company Response

Thank you for taking the time to let us know you are happy with our service! Greatly appreciated!

judyfester
judyfester
1 review Sherwood Park, AB
10/10

Furnace repair

My furnace had stopped working and Jeff came out and was able to diagnose and fix it quickly. He also checked the rest of the furnace and made a couple of adjustments to have it work better. Very satisfied he went above just replacing parts.

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thank you for taking the time to post a review. Greatly appreciated and thank you for choosing us for your furnace repair. Happy to hear Jeff went above and beyond!

Greg K.
Greg K.
1 review Edmonton, AB
10/10

Heater service

Jeff was awesome. Excellent work. After the service I have peace of mind everything is in great shape and working fine.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you Greg for taking the time to let us know you are happy with the repair! Greatly appreciated!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.