After finishing our renovation, 2 closed boxes of engineered wood flooring were not used.
As per previous experiences with other retailers who received the un-used material and reimburse the cost.
We ask the same to End of the Roll in Mississauga and the refused to accept the material back and do the reimbursement of the 2 boxes.
Now we have in our Garage these boxes.
Please make sure you get a written note that they will received back any un-used material or go to a better retailer would be our advise
- Company Response
Mrs and Mr Diego Rodriguez,
We have reviewed your feedback and have spoken twice about it since yesterday with you. Being a special order for engineered wood made by you in April, we first time received your call after 3 months yesterday. You liked the floor but now as you are left with 2 extra boxes after the installation, this demand arose.
We reiterate that we are unable to support your request of returning the boxes due to this being a special order of specific quantity requested for you, arranged for installation by your own contracted installers. This is not an in stock item at our store and was especially ordered for you, so we do not have an option to return it.
Would appreciate your understanding and support towards small local businesses, especially during these difficult times.
Still we would be courteous to connect again.