We received a cracked dinning table and wrong delivery. The service is the worst. Satnam is the worse sales representative don't believe him. The purchase was the worst waste of money. They don't even pick the phone when you call to complain.
Bought a new house and was recommend by a friend to go MJM Furniture in Surrey. I went there on Tuesday. I needed to furnish my living room. I ended up buying the Venice living room collection. The sales person was very knowledge and helpful with the questions I had, and was able to answer them right away. I did not have to wait around, I was immediately approached by staff. The delivery day was set up for Friday and it was delivered on Friday. I got a call on Friday morning indicating it was going to be delivered at 1pm and it was right on time. They were 2 delivery guys that came to deliver. They were respectful in my home and were careful with the furniture and the walls. They installed it very quickly and they picked up the plastic covers and boxes and took it with them. There was no mess in my house. The quality of furniture is AMAZING! I recommend to shop there.
We just received our new bedroom and living room set. We are happy with our purchase. Sales staff was very helpful and not pushy. Delivery team was also very fast and careful bringing the furniture into our new house.
I honestly recommend going here first as they have exceptional quality furniture for reasonable prices. I bought most of my furniture from MJM and inspiration and have to say was very pleased with MJM.
I was upset with MGM when I did not receive complete delivery of my furniture. But hats off to their customer service in dealing with my issue. They sold me the product according to their database which showed in stock. To remedy this, they loaned some furniture until they get the shipment in stock. The guys at surrey location are just awesome…..Amrish the sales man is just great in dealing with customers. In the future I will always buy from MGM and even recommend to my friends and relatives. They take good care of customers if there is any issue with their product. I will even recommend to buy their furniture insurance policy…it’s a perk.
We were searching for new furniture for our family and found just what we wanted at another furniture store - the cost for the couch, love seat and chair was $4100 plus tax and delivery. We left to think about it and the next day went to MJM Furniture. While I did not see much to our taste, I did happen to find the same furniture, same make we had been looking at at the other store. The cost for the same couch, love seat and chair, as well as one other accent chair, was $3500 with taxes and delivery in. Big difference in cost. The items were ordered and held until we had our family room painted and a new rug installed. Delivery was when we wanted it, and on time. The only concern that I had was that we had to put the accent chair together ourselves.
Went with MJM surrey as they seemed to have some good deals. Dealt with their salesperson Josie as she was the only one willing to work the floor. The other salesman seemed content to just talk with each other. Long story short, they sold us a couch, promised it would be delivered in 3 weeks. It's now 4 1\2 weeks later and still no couch. They never call and I've had to call them and their warehouse 5 times now! Once they've got your money, you become the least of their concerns.
If you see something that's cheap there, remember, a cheap piece of furniture that never arrives is hardly a good deal!
So I thought to give this place a try because it was new to Chilliwack and for business eventhough I could of gone to several places and actually got most of my stuff from Vancouver. Unfortunately, i got ripped off on the sofa piece. The one representative stated he can make anything like other companies ( I had one in mind that i showed an online picture to. In the beginning my intention wasnt to buy a sofa, it was to check out other things) then also said they come from the same factory (which I found out from the other company was not true). i thought I got a good deal but in the end, they didnt at all give the sofa i asked for eventhough I had showed a picture and was going to go to the other place but ended up staying with MJM instead. He admitted to giving me the floor model, then stated "thats what you wanted." Also i drove to Chilliwack to go through the order again as what i got was wrong he then charged me another few hundred. Never communicated regarding delivery time until i would wait around and call them first.. Its really weird cause it makes me wonder if the owner even knows whats going on. So two months have gone by and still no complete order. On top of that, i get told when I want to cancel, that the new item is final sale. Then i knew something was fishy. went to a lot of places, this is just weird and that one guy just keeps on talking. Goes on and on. Seriously drive a few kilometers if you have to...its worth it. End of it all, I ended up paying close to $700.00 more. I just should of known better
I called MJM because I knew they carried a line from a manufacture I liked. I spoke to someone on the phone and while he said they didn't have the exact one I was looking at they had the "newer" model of it. He said they had it in stock so it would be a very good price. I asked to get more details and he told me to come in. I couldn't understand him very clearly on the phone so I figure it was the only way to see.
I got there and the sales associate I spoke to on the phone actually approached me and brought me to the set he was referring to. There were noticeable differences between what I was looking for and that set but it was certainly from the same line. I asked how much it would be for the whole set. He totalled it up and then said since they had some in stock he could get me a deal. I knocked a few hundred dollars off (but when they charge $125 for delivery it wasn't noticeable). I said that I could get it way cheaper in the states and it would be worth it for me just to drive to the states, stay over a few days and then drive the set up in a rental truck for how much the difference between the Canadian and USA cost was (over $1000 difference). He then said I would have to speak to his manager. His manager worked out a price (another couple hundred off). You could tell this whole thing was common practice. I said it was still oevr what I wanted to spend. The manager walked away for a bit and then the sales associate suggested that I "negotiate" to go in the middle of the price I offered and the managers price. Sure enough the manager agreed to that.
The deal was okay, it worked out just slightly cheaper than the sticker price at other stores just with delivery and taxes included.
I was told it would be delivered Wednesday or Thursday. Then I get a call that there delivery team was booked on Wednesday so it would have to be Friday. Friday rolls around and they call ahead to tell me that they are coming. There were two guys, one who spoke a little English and one who spoke none. The one who spoke English was rude and abrupt. I have cats and so everytime the movers brought something in I would shut the door behind them. Then when they left they would leave the door wide open again! I do not understand how it is acceptable to leave the door open in someone else's place! They were quick but they did a poor job installing things. On the planks on the bed (there are 12) and they only screwed down 6. Then some of the screws were put in in such a hurry they were put in on an angle and are still exposed.
Worse they left so quickly I didn't get a chance to really inspect the furniture. Sure enough there was 2 massive scratches in the bed frame. I called the store and they said they would call me back to have a technician come in and repair it. I am still waiting to hear from them.
Although I like the set I bought I would not recommend them. They do have a big selection so if you go in and get ideas. But I would recommend finding what you like and then ordering from elsewhere.