Express Appliance Repair

Appliance Repair
Markham ON L3T 3R7
Write a Review
Write a Review
HomeStars
Appliance Repair
Express Appliance Repair
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

58%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Express Appliance Repair

Average customer rating:
6.2 10 (344 reviews)

Sort by

Max
Max
2 reviews Toronto, ON
0/10

Horrible Company

I wish I had researched this horrible company better before hiring them to fix a broken fridge. This is by far the worst company I have ever dealt with. Their business practices are clearly fraudulent and unethical. If they can't fix the issue, they will never refund you the %50 deposit you paid to order the parts. They also require you to sign an electronic invoice, but, as it turns out, they can alter that very same invoice in any way they desire after you've signed it. In my case, they've added an extra charge to it. Luckily, I had a copy of the original invoice, but when I talked to the manager, she wasn't interested to even consider it and kept saying the charge had always been on the invoice.
Don't be their next victim.

Approximate cost of services:
$110.00
Was this review helpful?
Tess
Tess
0 reviews Markham, ON
0/10

Joke of a Business

We were charged $266 for 10 minutes of work wherein my husband had to do 50% of the labour since there was only one technician. When the technician shared the exorbitant amount, Debbie (I would be surprised if she gave me her real name) was the person we spoke to on the phone and she was extremely abrasive and was making up rules and numbers on the spot. Do yourselves a favour and stay clear from this business - they have no regard for customer satisfaction and will take you for a ride with their opaque pricing

Approximate cost of services:
$270.00
Was this review helpful?
Private User
Private User
Private User reviews Barrie, ON
0/10

Avoid this company

BIG Grifter, Stay Away.

They sent a technician to check my washing machine that was basically working/washing but was not draining, the technician came spent 20-30mins checking the machine only to find out that the machine is no longer working/turning on after he did what he did on it.

All call this company if you want things complicated Stay Away from them.

Approximate cost of services:
$223.00
Was this review helpful?
Rob in Vaughan
Rob in Vaughan
2 reviews Toronto, ON
0/10

Replaced fridge control board with incorrect part

Our fridge stopped working and we had to have the control board replaced. The technician that came had the control board in stock and replaced it. Since replacing the control board the ice maker now overfills the ice tray with water flooding the freezer. When I called back to let them know about this issue they told me I was already outside the 30 day warranty window and it would be another service call ($400). The agent on the phone showed little sympathy or care for my issue or to try to rectify the issue.

Avoid this company. Read all the other negative reviews others are posting.

Approximate cost of services:
$800.00
Was this review helpful?
Sheila
Sheila
1 review Burlington, ON
0/10

Over charging for parts

They wanted $100 for a $20-30 flex hose and elbow connector. Huge markup for such an easy product to purchase at any hardware store.

Approximate cost of services:
$70.00
Was this review helpful?
Fra in Guelph
Fra in Guelph
0 reviews Guelph, ON
1/10

Fridge not fixed and no refund

I had an issue with my Fridge, they came but did not fix and told me to order a part. I ordered and paid in advance, the part never arrived and they didn't give me a refund for it.

Approximate cost of services:
$500.00
Was this review helpful?
Timothy Cowger from Toronto
Timothy Cowger from Toronto
2 reviews Toronto, ON
0/10

Avoid this company.

The repairman ca came to clean my parents dishwasher. He was here for maybe 20 minutes using a shop vac to shop vac out the drain line. Literally the second thing in the actual owner's manual is to check the check drain return as you can see I've included a picture where it was blocked. It took me all about 4 minutes to figure out the problem. It's a very simple and straightforward solution.

As a dishwasher repair person he should have immediately known that this would be the next place to check after the actual screens.

I'm super duper annoyed with this company and how they took advantage of my elderly parents. It's disgusting.

Approximate cost of services:
$300.00
Was this review helpful?
Katherine
Katherine
2 reviews Toronto, ON
8/10

Quick fix of Viking freezer ice maker

Our freezer was making ice non-stop and it was overflowing. We could not get the sensor arm back in ourselves. Michael Z was dispatched and he called me within an hour to say he was 20 minutes away. He had to take the freezer door off and pull out all the drawers to fix the ice maker. It did not require any new parts based on his initial assessment. He said I had a 10 day warranty. He was finished in about 30 mins.

He wore a provided face mask willingly and covered his shoes. Although he did make it clear face masks were not his preference. I appreciated that he showed me how to change the water filter in the fridge and was willing to work quietly while my baby napped upstairs. He communicated well and appeared to know the issue quite quickly.

Approximate cost of services:
$300.00
Was this review helpful?
Sesil in Toronto
Sesil in Toronto
0 reviews Toronto, ON
0/10

WORST service- AVOID!

I called the hotline and they were able to get a tech out to me that day. I told them that my dishwasher was by Porter & Charles. The tech (Kirill) came and opened up my dishwasher and said that I needed a new part for it. The next step was to wait for his phone call.

Kirill called me two days later and he said the part wasn't available so my dishwasher couldn't be repaired.

I called Euro-Parts Canada myself (the part provider for Porter and Charles) and they actually DO have the part in stock. I told Kirill that and I even provided him with the parts number that was required for the dishwasher. He read my text and I followed up with him 3 days later to ask if he was able to get the part. And he said "no- me/my company don't work with that provider".

So now I'm out $100 and that's it. I can't believe this company won't get the part from the parts provider- this is absolutely insane to me that I've basically done the leg work for him and that he won't finish the job.

Approximate cost of services:
$100.00
Was this review helpful?
Neil in Toronto
Neil in Toronto
0 reviews Toronto, ON
0/10

Express Repair: not was expected

Express Repair mis-diagnosed my Miele fridge issue. While they consulted online with Miele, the path forward to repair would not have fixed the appliance. They stated I needed a new compressor per repair estimate, but claimed to order an inverter board instead. In any case, the part was not only the incorrect solution, it was 2X the consumer cost from Miele directly. To date, they have charged me for the service call and part. The part was never provided and they have not been able to explain their pricing differential versus Miele. It has been 5 weeks of run around with the result of Express holding firm on no refunds, not providing the part, and withholding $790 in payments and deposits. made. Email trail to support. Their record with the Better Business Bureau is horrendous. I wish I had checked them out first.

Approximate cost of services:
$790.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Express Appliance Repair

NO NEED TO STRESS, JUST CALL EXPRESS! Express Appliance Repair provides highest-quality appliance repair services to all households’ appliances. Our team of professional technicians is fully licensed and experienced many years to repair appliances such as fridge, dishwasher, washer, and dryer, etc. When you hire us, your appliance is fixed ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Repair pros in Etobicoke ?