Express Appliance Repair

Appliance Repair
Markham ON L3T 3R7
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Appliance Repair
Express Appliance Repair
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56%

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Reviews by rating (past 12 months)

Reviews for Express Appliance Repair

Average customer rating:
5.9 10 (362 reviews)

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sandra in Brampton
sandra in Brampton
1 review Brampton, ON
0/10

Dishwasher not working properly still and spent now 700 dollars

I have had repairman out three times and still do not have dish washer working properly detector motor main mortar changed is this what you do to costomers or what 700 dollars paid and at this point we should have just bought a new dishwasher but we were taken by the express repair and now it goes to voice mail a service that states open 7days a week service from 7am to 10 pm but recording leave a message take the money and run I will report this company we are seniors that was a lot of money for us and machine only 4 years old

Approximate cost of services:
$700.00
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Private User
Private User
Private User reviews East York, ON
0/10

Used Washing machine

I bought a second hand washing machine from this company.
I then had to pay an appliance repair guy to replace the whole electronic board costing $535. I would not use this company.

Approximate cost of services:
$600.00
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Private User
Private User
Private User reviews Burlington, ON
0/10

They book service calls for things they cant repair

I booked a service call because my LG fridge was not cooling anymore. I specifically told the agent on the phone that I had an LG and what the problem was.

The first thing the repair man told me when arriving at my home was that they can barely fix any LG problems when its not cooling because its often the compressor and they cant fix that.

Why I am paying $100 for a service call when they cant fix the problem and knew in advance they can't fix a lot of LG issues????

Plus - I learned afterwards that LG has a ten year warranty with fixed repair costs. Express repair NEVER mentioned that element and recommended another company that was going to charge over $2000 for the repair instead of telling me about the LG warranty.

Extremely dishonest company - they just want to get as much money as they can without actually fixing anything.

Approximate cost of services:
$100.00
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Shao in Toronto
Shao in Toronto
2 reviews Toronto, ON
0/10

TERRIBLE Company - Failed Fridge Repair

TL;DR Do not hire these guys, terrible workmanship, damaged my fridge more and am now dealing with a massive water leak in my basement.

Called them about water not dispensing properly - they came quick and took forever to diagnose the problem. Didn't know if it was a plumbing issue until the technician made several calls. He then diagnosed it was a water valve problem and ordered the part and said he will come to fix the issue when the part arrives. Same day he also requests $400 dollar deposit and also requesting a second individual to come help with the job totaling over $850 after tax.

First off - built in fridges can be maintained and repaired without removal of the full unit. They raised the fridge legs and threaded out/damaged one of the legs in the process. Decided to "move" the fridge anyway with a leg still on the ground damaging my hard wood floor around the fridge. Also half the fridge was tilted forward in the process damaging the cabinet walls it was built in.

Valve replaced - water dispenses water properly however they never checked the filter module they damaged a 3 way tube in the process and a lot of the water is leaking behind the fridge. Fast forward 6 hours I suddenly hear a huge gushing sound in the basement.

Called them over the last 10 days no response - manager calls back saying they'll fix the problem (haven't fixed the problem by the way) will be looking to resolve this issue with a settlement in court or privately.

Used a different contractor to finish the job was quoted $300 dollars by the way. Beware of this company absolutely incompetent.

Approximate cost of services:
$850.00
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Mohamed in Oakville
Mohamed in Oakville
0 reviews Oakville, ON
0/10

DONOT THINK TO CALL THEM

They will keep reschedule your repair appointment for 2 month once you paid the deposit . its up tp you

Approximate cost of services:
$520.00
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steve
steve
1 review Mount Albert, ON
0/10

HORRIBLE COMPANY

Why is their Google review so high? I have been without a fridge for 3 weeks and tried to cancel a part I can get on Amazon in 4 days. They are trying to charge me a restocking fee. NEVER AGAIN WILL I CALL THEM

Approximate cost of services:
$500.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

DO NOT USE THIS COMPANY !!!!

Been without a fridge for over 4 months ... every time we called them they kept saying ... waiting for parts to come in or just no return call back. Finally they have come back saying it can not be fixed .... whoever decides to use this company DO NOT GIVE THEM A DEPOSIT FOR ANYTHING. Yes pay for the tech service call but that is it. They kept saying to me that they needed to order this part / that part and I needed to leave them a deposit for the parts. Now trying to get money back from them is impossible. Was told by the tech. Would receive a full refund .. if they did not fix it... minus of course the tech service fee for coming to the house. Now they are claiming that there is a 30% stock recharge fee that will need to be deducted for them returning the parts that were wrong to start off with. They even took my fridge away to the shop to try and fix. As the tech told me that they have very experienced tech's at the shop and that they would be able to solve the problem.... Still fighting with them for the refund .... SO IF YOU HAPPENING TO BE USING THEM ALREADY .. HOPE YOU DID NOT GIVE THEM ANY MONEY YET. STAY AWAY FROM THEM.

Approximate cost of services:
$1,200.00
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Pat in Toronto
Pat in Toronto
0 reviews Toronto, ON
0/10

DO. NOT. CALL. THIS. COMPANY !!!

Please do not call this company! I paid $332 for one of their technicians to put black tape around a water tube. It did not fix the problem. Staff was rude and unprofessional. I will need a partial refund.

Approximate cost of services:
$332.00
2 of 2 people found this review helpful.
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Heidi
Heidi
0 reviews Newmarket, ON
0/10

Purchased Washer & Drier Combo

I purchased a stacking washer and drier at the beginning of April 2023. The unit didn't work and would not dry clothes. It has been replaced 3 times. Their technicians were out to see the unit and installed new parts. Their technicians told us that they always have problems with these older units. Unfortunately, the problem was never solved. After the third replacement, they promised that they would refund our money. I spoke with the owner,Igor Imas, on June 12 - Igor promised that we would receive a refund once the nonworking unit was picked up.
It has been over a month now and we are not getting any feedback about our refund. They are not returning our calls.

Approximate cost of services:
$1,200.00
2 of 2 people found this review helpful.
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Adam
Adam
3 reviews Toronto, ON
0/10

The absolute worst. Stay away.

Didn't complete the freezer repair but still charged us. I chased them via phone and email for over a month to either get a technician back, process or refund or do ANYTHING to help us get the freezer fixed. They just kept delaying and claiming a manager would call me (who never did). Stay away from them. They're awful.

Approximate cost of services:
$344.00
2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Express Appliance Repair

NO NEED TO STRESS, JUST CALL EXPRESS! Express Appliance Repair provides highest-quality appliance repair services to all households’ appliances. Our team of professional technicians is fully licensed and experienced many years to repair appliances such as fridge, dishwasher, washer, and dryer, etc. When you hire us, your appliance is fixed ...
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