Kitchen renovation
- Company Response
Hello Debbie,
Thank you for your business and the awesome review, It’s really important to us that you're happy with the kitchen reno. Hope you'll enjoy your kitchen for years to come
Sincerely, Remon
Hello Debbie,
Thank you for your business and the awesome review, It’s really important to us that you're happy with the kitchen reno. Hope you'll enjoy your kitchen for years to come
Sincerely, Remon
Thanks for the great review! We are looking forward to working with you again in the future.
Hello Barbara,
I want to thank you for being a great client and working for you was a real pleasure. Lionel and the rest of the team have said great things about you and how well you treated them. We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you for many years to come.
Thank you very much.
Sincerely,
Remon
Thank you for the great review, we truly appreciate your business,
Sincerely, Remon
Hello Paul,
Thank you for the WOW review, you did your homework and were quite knowledgeable about the process which made a big difference. I am glad the renovations turned out the way you imagined it.
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you for many years to come.
Thank you very much.
Remon
Hello Sharon,
Thanks for the amazing review and for being a great customer, working for you was a real pleasure.
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you for many years to come.
Thank you very much.
All the best,
Remon
Hello Dennis,
Thank you for the great review, hope you enjoy your newly renovated bathroom for years to come.
We appreciate your business, Sincerely, Remon.
Hello Stephanie & Dan,
We truly appreciate your business and we're grateful for the trust you've placed in us. Thank you for being great clients, working for you was a real pleasure. Our team of trades have said great things about you and how well you treated them.
We were happy to turn an unfortunate experience with another contractor into a memorable one by us.
We hope to have the pleasure of doing business with you for many years to come.
Thank you very much.
Sincerely,
Remon
Hi Maria,
Thanks for the amazing review! We enjoyed working with you and your husband and look forward to working on the 2nd phase of your renovation soon.
All the best,
Remon
Hello Ashot,
We have read the review from Ashot and Lisa and to be fair to both the Client and us we feel it necessary to reply to some of the statements made.
First and foremost we need to address the statement made that our workers are not qualified nor are they trustworthy. This is completely false. All of our workers have years of experience and those that require a licence are in fact licensed. This industry is known for having a high turnover rate of trades leaving for reasons such as poor scheduling, non-payment of work completed, poor leadership, etc. HomeReno is proud of the fact that we have zero turnover rate. In fact, we unfortunately have to turn down tradespeople that are recommended to us via word of mouth. We are also an equal opportunity company and very proud of this.
The comment made that we were scoping out the premises is absolutely false. We have never been accused of this by any project in the past or up to the time that this response is being written and we have successfully completed over 200 renovation projects in the past 3 years.
We feel bad that a diamond ring went missing, however, we were not the only tradespeople working at the time of this so called unfortunate incident. The Client had other trades working at the same time as we were there. They also had access upstairs. Our workers are well compensated and this accusation being directed at us is false and we will be asking the Client to have it removed voluntarily or through counsel.
The issue of the Client experiencing an odour on their premises was not because of the vent pipe that was in the crawl space, which was temporarily put that way until we were ready to continue the pipe to the exterior, but was in fact a ‘P’ trap connected to their laundry machine which was never used thus not having water in it to prevent the odour from occurring. We immediately took action after the Client contacted us to resolve this.
To address the garbage in the side yard. Initially we had a bin dropped off in their driveway, as we do with all our renovation jobs. This was a large project and demanded the proper size bin. When the Client called us to state that the need their driveway to park their 2 cars, an agreement was made to remove the bin and in agreement with the Client, we would use the side of the house to place garbage bags until such time, we would come by and remove them. Never did we agree to a smaller bin. One of their concerns was being able to park both cars in the driveway. This resulted in a major inconvenience to us, however, we did agree to it and added the extra time and cost to us to maintain the level of debris to an acceptable amount. Never did we feel bothered when the Client would call us to see if we could come earlier to remove the bags of garbage. We did this immediately and with good faith.
To say that we walked off with their drill is also a false statement that was never proven. All of our trades have their own tools and would never jeopardize their employment over a drill. As stated earlier, all our trades love working at HomeReno and they are all hard working and honest individuals. However, to keep the Client satisfied, we immediately replaced the drill with no negativity whatsoever.
Did this project take longer than the estimated 3 months? Yes it did. There were several factors involved that caused this project to run longer than anticipated.
Firstly, the scope of the project was much more complicated than realized upon the initial visit.
Secondly, we assigned a Project Manager, who came to us highly recommended, only to find out within 2 months that his qualifications were not at the level that this project required. He was immediately replaced by the Operations Manager, who immediately improved all areas of the project including communication, scheduling and planning. In addition, this is an old house located in the downtown district and to bring it up to code took a lot of work.
Corrective measures were taken by us and the relationship with our Operations Manager and the Client were always positive and productive. Our Operations Manager always responded to the Clients calls and moved the project forward to completion. It is unfortunate that the Client only felt compelled to write the negatives, which, as seen by this response are not 100% true in facts. Everyone had a right to their opinions, but when presenting them to the public, they should be more careful in what they state.
In closing. After reading the Clients review, the President of the company asked to meet with them in person to gain a better understanding of their response, however, the Client turned down his invitation and thus would not give him the opportunity to hear them out to gain a better perspective of their review.
Regards, Remon
HomeReno Direct is one of the most trusted home renovation experts in the Mississauga and surrounding area. We are a family owned business with over 50 years of combined experience. We are a one stop shop, offering you a full turn key service from concept to completion which includes but is not limited to: design, engineering, plans, permit application and renovations. We specialize in Basements, Bathrooms, Kitchens and home Additions. Guaranteed Work: We offer a 2 yr guarantee. Fixed Pricing: You will receive a detailed quotation. Insurance: We carry a $5 million liability insurance policy. Design: Receive a complimentary design for your dream project. Selections: Our purchase allowance model allows you to pick whatever products you like. Quality: We take pride in every renovation Dedicated Project Manger, who will work closely on your renovations. Financing: we will help you with your financing needs. Financing is based on OAC. Visit our website, www.homerenodirect.com or Showroom!