Oneway Structural & Construction

OnewayConstruction finished our basement, which included adding a bedroom, living room, full bathroom, storage room and hobby shop. We were extremely pleased with the results - in fact, the renovation quality is way better than the rest of our newly built home. They were always quick to reply to our emails and paid close attention to us and details. The team have a ton of experience in small-to-large home renos which definitely shows in the results. Highly recommended!

My experience with Oneway Construction was very unpleasant. Here are the course of events.

February 14, 2018- signed a contract with Oneway Construction for bathroom and kitchen renovation. Gave Wesley a 50% deposit by cheque in the amount of $4,407, which was cashed immediately. Wesley verbally guaranteed that the work would be completed by April 30. By the end of April, Wesley apologized for not being able to start the job because of delays in previous projects (according to him) and said that he would start May 18 which did not happen.
May 22- Oneway Construction came and took measurements and Wesley said he would get back to me with a start date which he never did.
June 4- Oneway Construction e-mailed me that a relative was very sick and they couldn’t start any new projects. I was offered the option of getting a full deposit refund. The same day I e-mailed back that I did want a full deposit refund.

As of July 2, no refund has been given to me, even though I was promised several times that a certified cheque would be delivered to my home. Every time there was a different excuse why they couldn’t bring or mail the cheque. Also, they completely ignored a letter from a lawyer that I hired about demanding payment.

All previous reviews that I read about this company do not jibe with my experience, which is puzzling. Based on my interaction with Oneway Construction, they do not seem to have a code of ethics or professional behaviour. Unfortunately, I cannot comment on the quality of work as it was never delivered.

Excellent service, excellent communications. From the first moment I engaged Oneway Construction for my project, I was very impressed with the level of communication and respect for my time. The crews showed up on time, did excellent work, and cleaned up beautifully at the end of each day. Could not recommend more! We are so happy with our addition, they are so talented, the work is beautiful, thank you.

We originally hired ONEWAY to simply refresh our main bathroom, keeping the existing layout, but during the design process made a big change to completely gut and reconfigure the entire space.
From our first meeting with Wesley, we could see and appreciate his passion for making homes more functional – and ultimately safe – for his clients. He took a lot of time to go through any concerns we had with the bathroom as a whole so that he could provide the most accurate quote and drawings.
Once the work began, Justin, Connor and Dave were extremely professional and respectful of not only us, but our home, and also our neighbors. The project began a few weeks before Christmas, so they worked long hours and kept the entire space clean and safe from start to finish ... which was especially important with our 2 year old running around. Everyone's attention to detail is outstanding and each member of the team took the time needed to ensure that things were above the highest of standards.
Justin in particular was especially helpful with some major tile issues we had with a supplier. His advice was invaluable, and the care and time he took for the install of our 3 different variations of tile in our bathroom was outstanding.
As the owner, Wesley is very passionate about his business and the work that is produced by every member of his team, staying on top of things during the renovation to ensure that the client is aware of any issues or changes that need to be addressed. Unfortunately, there were times we had some communication delays and a severe miscommunication via email or phone, but Deila always tried her best to go above and beyond during the renovation to ensure she got us the information required as soon as possible.
Deila herself helped by sourcing us an alternate tub when a supplier had advised they had stock readily available for a 6ft tub, per the drawings, when in fact it was a 4-6wk lead special order. She was able to find a beautiful 5.5ft tub quickly for the required install date.
Although there were delays with the project that at times were beyond anyone's control, and a severe miscommunication between Wesley and ourselves, we can say that we were very happy with the crew are happy with the bathroom overall.
Where ONEWAY truly fell short with us and why we no longer feel comfortable recommending them, is the warranty follow up for some simple misses during the renovation. These misses included: re-grout/sealant around the tub at the floor, re-caulk the bathroom vanity properly, as well as to put our attic insulation back to it's original spot. I notified ONEWAY just a few short months after the renovation was complete on the issues, and it took a full year long wait and runaround to finally coordinate and commit to finishing the work - which itself, took less than 60min to complete. Waiting a full year - between lost emails and cancelled appointments, for what we knew would be such a quick warranty job - ultimately means we unfortunately no longer feel comfortable recommending ONEWAY.

My original post was positive, as I wanted to support a local company and help them grow. It turns out The owner is a great salesman, but that it absolutely it. They started the project over 2 months late, the ended it 5 weeks late, and instead of completing the bathroom renovation, they went ahead and started using the the term warranty work to avoid saying they did not complete the work. A month after the project ended I had a leak in my bathroom fan and informed them of this, they said it was condensation. A year later I had a severe leak from my bathroom fan and they said it was not an emergency, so came by 2 months later to move the fan, after I mentioned the leak had spread in the house. When they showed up, they noticed how severe the damage was and said it was not their fan but my roof the problem. I called my insurance company and they denied the claim due to faulty installation of the bathroom fan. Needless to say, remediation will cost us over 20,000$. This company did not return our key when asked and informed us they would return it when they happen to be in our area. They also left a big gaping hole in our ceiling and threatened to go to collection agencies and put a lien on our house if we didn't pay the invoice for placing a hole in our ceiling since they did not consider it warranty work.

We had Wesley and his crew completely gut and rebuild our main family bathroom including a custom vanity. The project was not without it's setbacks however Wesley was extremely easy to communicate with and was always available to answer our questions. The crew of Justin, Jesse and Connor were very easy to work with and you could tell that they take pride in their work. The worksite was kept clean at the end of each day which was huge as we have 2 young boys running around. The finished product was everything we imagined and we are very happy with the experience of this reno.

Very impressed with this company. Great comunication and customer servive from the owner right down to the staff.
Our phone calls were returned promply and the work done was done on time and beyond expectations. They were pationate in their work and it shows in the finished job.
I would highly recommend this company to anyone.

Thanks
John in Bells Corners

they did a wonderful job in workmanship. The crew was very professional and the owner is very passionate about his work making sure client is satisfied. I was very satisfied with the treatment and would recommend them to anyone looking.